We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of possible further and further. We’re also working to become Earth’s most customer-centric company. We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team, who keep our busy Fulfillment Centers running. These facilities operate 24/7, handling and coordinating a vast, fast-moving inventory of products.
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Responsibilities:
- Ensure IT maintenance work and troubleshooting is conducted to a high standard, adhering to Amazon policies and guidelines, specifically around IT and Health & Safety.
- Lead the coordination of trouble tickets and change management, adhering to strict Service Level Agreements (SLAs).
- Manage IT projects and oversee your team’s execution of technical tasks, ensuring effective reporting and internal customer satisfaction.
- Develop and manage the IT budget through its lifecycle.
- Inspire and support IT skill development for Fulfillment Center staff.
- Lead staffing, hours, and shifts, including team scheduling.
- Drive continuous improvement of IT team processes and initiatives within the Fulfillment department.
Basic Qualifications:
Preferred Qualifications:
- A Master’s degree in a relevant discipline.
- Experience in project management.
- Understanding of core internet technologies, including DHCP, DNS, mail transport, TCP/IP, and network file systems.
- CISCO experience and certifications.
- Certifications in Unix/Linux System support and/or Microsoft Windows system support.
- Telecom knowledge, including VOIP/SIP and mobile technologies.
- Previous help desk/technical support and/or Service Delivery and Service Level Management experience.
- ITIL and Prince2 certifications would be advantageous.
- Willingness to develop skills needed to support specific Fulfillment Center Automated Systems.
- Experience in procurement, inventory, and asset management of IT equipment.
Language Requirements: Preferably applications should be submitted in English.
We’re looking forward to receiving your application. Amazon is an equal opportunities employer, valuing a diverse workforce.
