About the Role
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We are currently seeking an IT Support Engineer to join our operations in Qatar. The ideal candidate will play a crucial role in providing technical support and ensuring the seamless operation of IT services within the organization.
Responsibilities
- Provide support for Microsoft 365 environments, ensuring optimal functionality and performance.
- Manage and troubleshoot Active Directory and Microsoft Intune issues.
- Assist in the administration and support of Windows 11, including updates and troubleshooting.
- Conduct basic networking tasks concerning TCP/IP, DNS, DHCP, LAN/WAN, and Wi-Fi connectivity.
- Manage printer systems, conduct backup monitoring, and assist with recovery processes.
- Handle user access management and computer account management tasks.
- Engage in IT asset management to track and maintain IT resources.
Required Qualifications
- Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Minimum of 4 years of experience in IT Help Desk, Service Desk, or Desktop Support roles.
- Proficiency in supporting Microsoft 365 environments.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi).
- Demonstrated experience with Windows 11 administration and troubleshooting.
Technical Skills
- Microsoft 365 Administration
- Microsoft Intune (MDM/MAM)
- Active Directory Users & Computers
- Azure Entra ID (Azure AD)
- Windows 11 Support
- Endpoint Patching & Updates
- Microsoft Exchange Online
- Network and Wi-Fi Troubleshooting
- Printer Management Systems
- Backup Monitoring and Recovery
- User Access Management
- Computer Account Management
- IT Asset Management
Language Requirements
- Fluent in both Arabic and English (spoken and written).
Preferred Skills
- Knowledge of Microsoft Defender and best security practices.
- ITIL Foundation certification.
- Microsoft Certified: Modern Desktop Administrator or equivalent.
- Experience with access control systems and card management solutions.
- Familiarity with ticketing systems and SLA-driven support environments.
Key Competencies
- Excellent communication and customer service skills.
- Strong troubleshooting and analytical abilities.
- Ability to prioritize and manage multiple support requests effectively.
- Team-oriented with a proactive approach to problem-solving.
- Strong documentation and organizational skills.
Experience Level: Mid-Level (4-6 years)
Languages: Arabic & English (Mandatory)
Joining Time Frame: Immediate
