About the Job: As an IT Support Officer, you will be responsible for ensuring the security, performance, and reliability of the IT infrastructure. You will engage in a variety of tasks including installing and configuring both hardware and software, implementing security solutions, monitoring network traffic, and responding to security incidents. Your role will involve collaboration with various teams to enforce security policies and optimize network functionality.
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Core Responsibilities:
- Installing, configuring, updating, and maintaining hardware and software, as well as setting up and integrating security solutions into the network.
- Developing, implementing, and updating security policies and procedures to secure network resources and protect against evolving threats.
- Monitoring network traffic, firewall logs, and events to identify potential security breaches and analyze network performance.
- Responding to security incidents, analyzing breaches, and troubleshooting network issues.
- Collaborating with other IT teams and business departments, as well as service providers, to ensure effective security measures.
- Troubleshooting network connectivity issues and identifying root causes of problems.
- Maintaining detailed documentation of configurations, changes, and security policies.
- Conducting regular security checks and audits of the systems.
- Managing changes to security systems configurations, including changes related to network segmentation and firewall orchestration.
- Monitoring network boundaries for intrusions, identifying threats, and analyzing internal and external IT threats.
- Granting and restricting administrative access to boundary devices according to authorization rules.
- Participating in cloud security projects, including planning and execution.
- Monitoring network performance and optimizing the network for optimal speed and availability.
- Working with the Security Operations Center (SOC) to monitor and respond to security threats.
Qualifications and Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a relevant field.
- Professional certifications from Network Security Vendors are highly preferred.
- Prior experience in IP-Network administration with a strong track record in configuring, managing, and monitoring network security systems such as firewalls, proxies, load balancers, AAA, NAC, DDoS protection, and VPNs.
- Strong understanding of cybersecurity principles with the ability to implement security policies, troubleshoot connectivity issues, and ensure compliance.
Location: Riyadh, Saudi Arabia (On-site)
Work Conditions: Full-time
