At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. As an IT Technician, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world-class service to our customers.
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You will be a key part of a multinational diverse team, focused on delivering high-quality results and continuously seeking improvements. The IT Operation team supports the IT Infrastructure at each of the Amazon sites.
Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: Full-time
Key Responsibilities:
- Ensure that all IT equipment and infrastructure is running at optimal performance, meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Install, maintain, and support IT equipment.
- Manage assets and inventory while liaising with 3rd party vendors and suppliers.
- Communicate technical issues and Amazon standards clearly to contractors or external suppliers.
- Maximize availability of all IT equipment and infrastructure through continuous improvement and preventative maintenance.
- Provide technical support for site and team projects and initiatives.
- Conduct end-user equipment trials and testing.
- Assist senior engineers as required.
- Work in shifts and support occasional changes in working hours.
Basic Qualifications:
- 1+ years of corporate Windows, Mac, or Linux Operating systems support experience.
- Experience troubleshooting integrated and interdependent computer systems.
- Experience maintaining Zebra thermal printers and troubleshooting thin clients, PCs, scanners, and portable handheld terminals.
Preferred Qualifications:
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
- Experience in a dynamic environment with a high degree of customer service.
Language Requirements:
Not specified in the posting.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please inquire about available support.
