IT Support Specialist

About the Role
Provide daily technical support to users by handling technical tickets and supporting systems, devices, software, peripheral devices, and audiovisual systems.

Responsibilities

• Provide daily technical support to users.
• Handle technical tickets efficiently.
• Support various systems, devices, software, and peripheral devices.
• Assist with audiovisual systems as needed.
• Install software and resolve daily technical problems of users.
• Set up and connect printers and peripheral devices.
• Assist in implementing information security policies.
• Support digital transformation initiatives.

Qualifications and Requirements

• Hold a university degree in Information Technology or any related technical discipline.
• Preferably have at least one year of practical experience in technical support.
• Knowledge of Windows operating systems and Microsoft Office applications.
• Familiarity with Helpdesk Ticketing Systems.
• Knowledge of Active Directory.
• Familiarity with audiovisual systems.
• Ability to work outside official working hours whenever required by the company.
• Ability to work outside the company’s premises whenever required by the nature of the work.