IT Support Specialist

BlackStone eIT is seeking a motivated and knowledgeable IT Support Specialist to enhance our technical support team. In this role, you will provide critical IT assistance to our employees and clients, ensuring that all technology-related issues are addressed efficiently and effectively. Your contributions will play an essential role in maintaining our company's operations and supporting our commitment to excellent service delivery.

Key Responsibilities:

• Assist users with troubleshooting technical problems related to hardware, software, and network systems.
• Respond to support requests via phone, email, and in-person, ensuring a prompt and professional service experience.
• Document and track support incidents and their resolutions in the ticketing system to ensure a smooth workflow.
• Install, configure, and maintain IT equipment such as PCs, printers, and mobile devices.
• Provide user training and support on various systems and applications as necessary.
• Collaborate with team members to resolve complex issues and improve support processes.
• Stay current with emerging technology trends to ensure effective support and recommendations.
• Participate in IT projects to enhance system capabilities and operations.

Requirements:

• Associate's degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in technical support or IT help desk roles.
• Strong understanding of computer systems, software applications, and operating systems.
• Excellent communication and interpersonal skills.
• Proficient in troubleshooting a variety of software and hardware issues.
• Familiarity with ticketing systems and remote support tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Detail-oriented with a commitment to customer satisfaction.

Benefits:

• Paid Time Off
• UAE Benefits
• Performance Bonus
• Training & Development