IT Support Specialist

Lenovo is seeking a skilled and customer-focused IT Support Specialist to provide desk-side support to Lenovo employees in our Riyadh office. This role is critical in ensuring seamless IT operations, particularly for executives and high-priority users.

Key Responsibilities:

• Deliver on-site technical support for desktop technologies, including MS Windows, MS Office Suite, and related systems.
• Assist with onboarding activities by setting up new devices, configuring user accounts, and ensuring employees have the tools they need from day one.
• Manage Helpdesk requests efficiently and provide hands-on troubleshooting for hardware and software issues.
• Support large-scale events and high-profile meetings, ensuring smooth IT setup and operations.
• Work closely with Lenovo executives and their assistants to address IT requirements and manage expectations effectively.
• Provide prompt, professional, and high-quality IT support with a strong customer service mindset.
• Be available for after-hours support as required.

What You’ll Bring:

• Solid experience in desktop support and IT helpdesk operations.
• Strong troubleshooting abilities with a hands-on approach.
• Excellent communication and interpersonal skills, with the ability to interact effectively with senior stakeholders.
• Proven ability to multitask and prioritize in fast-paced environments.
• Flexibility to support executive requirements outside regular business hours.

Equal Opportunity:
Lenovo is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment based on race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, or any basis of disability or any federal, state, or local protected class.

Location:
Riyadh, Saudi Arabia
Work Conditions:
Full-time
Language Requirements:
Not specified.