The IT Support Specialist is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company’s IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.
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Responsibilities:
- Offer first- and second-level technical support for hardware, software, and networking issues.
- Troubleshoot problems reported by users through various communication channels (email, phone, ticketing system, etc.) and escalate complex issues when needed.
- Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points.
- Identify and resolve network performance issues, ensuring minimal downtime.
- Assist with the setup, configuration, and maintenance of computers, printers, servers, and other IT equipment.
- Replace or repair defective components as needed.
- Install, update, and configure software applications; resolve software compatibility issues and ensure proper software licensing.
- Assist with network-related tasks, including connectivity issues, IP configuration, and network hardware maintenance.
- Manage Active Directory objects, such as user accounts, groups, and organizational units.
- Keep in touch with the ISP supplier in case of internet connection dysfunctions.
- Respond in due time to incidents and ensure there are no violations regarding SLA.
- Document solutions to common problems and maintain a knowledge base for internal use.
- Stay updated with the latest industry trends, technologies, and certifications.
Requirements:
- Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.
- Strong understanding of network concepts, including TCP/IP, DHCP, DNS, VPN, routers, switches, and firewalls.
- Proficiency in Windows Server environments, including Active Directory and PowerShell scripting.
- Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat).
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Good verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- A customer-centric approach with a positive attitude.
- Ability to work effectively as part of a team and document processes and solutions clearly.
- Experience with helpdesk or ticketing systems is a plus.
Language Requirements:
Good verbal and written communication skills are necessary.
Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team and contribute to the success of the company!
Work Conditions:
On-site, Full-time, Availability to work shifts (including nights, weekends, legal holidays)
Location:
Ras Al Khaimah, Ras al-Khaimah, United Arab Emirates
