About the Job:
The IT Support Specialist is responsible for providing first- and second-level technical support to ensure the stability, security, and efficiency of the company's IT systems and network infrastructure. This role involves troubleshooting hardware, software, and networking issues, maintaining system performance, and ensuring smooth day-to-day IT operations. The IT Support Specialist plays a key part in maintaining business continuity through timely issue resolution, proactive system monitoring, and user support.
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Responsibilities:
- Offer first- and second-level technical support for hardware, software, and networking issues. Troubleshoot problems reported by users and escalate complex issues when needed.
- Monitor and manage network infrastructure, including routers, switches, firewalls, and wireless access points. Identify and resolve network performance issues.
- Assist with the setup, configuration, and maintenance of IT equipment, including computers, printers, and servers.
- Install, update, and configure software applications, ensuring proper software licensing.
- Manage Active Directory objects, such as user accounts and permissions.
- Administer Windows and Linux-based systems, maintaining optimal system performance through regular updates and patches.
- Document solutions to common problems and maintain a knowledge base for internal use.
Requirements:
- Minimum of 3 years of experience in IT support, with a focus on networking, Windows systems, and Linux administration.
- Strong understanding of network concepts, including TCP/IP, DHCP, DNS, and VPN.
- Proficiency in Windows Server environments, including Active Directory and PowerShell scripting.
- Hands-on experience with Linux systems (e.g., Ubuntu, CentOS, Red Hat).
- Familiarity with virtualization technologies such as VMware or Hyper-V.
- Good verbal and written communication skills.
- Customer-centric approach with a positive attitude.
- Availability to work shifts (including nights, weekends, and legal holidays).
Join us to play a vital role in our mission to deliver excellence in the iGaming industry. Be part of our dynamic team at the company!
