IT Systems Engineer

About the Role
The role involves building, maintaining, and supporting IT systems and infrastructure for both internal teams and clients. You will contribute to larger internal and client builds, resolve technical tickets and escalations from first-line support, and work within established standards, priorities, and change procedures.

Key Responsibilities

Systems Build & Implementation

• Build and configure systems, infrastructure, and services.
• Contribute to larger internal and client builds as part of the wider team.
• Test implementations for functionality, security, and supportability.
• Hand over work with documentation and support procedures in place.

Infrastructure Operations & Maintenance

• Maintain servers, cloud services, networks, and firewalls to agreed standards.
• Monitor availability, performance, and capacity, acting before issues affect users.
• Complete patching, backups, and restore tests on schedule.
• Identify aging or unreliable components and recommend improvements.

Technical Support

• Resolve technical tickets from internal teams and clients within agreed SLAs.
• Handle escalations from first-line support and resolve causes.
• Keep requesters informed of progress, next steps, and expected resolution times.
• Escalate issues beyond the role’s authority or expertise promptly and clearly.

Access, Security & Change Control

• Administer tools and platforms, including accounts, groups, and permissions.
• Apply MFA, endpoint protection, and configurations consistently across systems.
• Assess, test, and record changes, with rollback steps prepared.
• Support tracking of licenses, domains, certificates, and renewals.

Documentation & Continuity

• Maintain configuration records, network diagrams, and operating procedures.
• Record troubleshooting findings, known issues, and recovery steps for future use.
• Store credentials and recovery information only in approved secure systems.
• Ensure every maintained system can be supported and recovered by another team member.

Delivery & Time Management

• Deliver assigned work within agreed scope, estimates, and deadlines.
• Log time accurately against internal and client work, including project tasks.
• Treat time as a cost, avoiding unnecessary complexity and rework.
• Give clear updates on progress, system health, outstanding issues, and risks.

Requirements

• 3 years hands-on IT experience across systems, infrastructure, and user support.
• Proven experience building systems and maintaining them after launch.
• Structured, methodical troubleshooting and root cause analysis.
• Experience administering user accounts, permissions, and access across business tools.
• Practical understanding of networking, servers or cloud services, and backups.
• Experience resolving technical tickets and escalations for internal users or clients.
• Experience producing clear documentation and following change control procedures.
• Demonstrated ability to learn unfamiliar systems quickly.
• A degree, diploma, or equivalent practical experience.

Nice to Have

• Google Workspace administration and security.
• Linux, Docker, or other virtualization platforms.
• Bash or Python scripting for automation.
• Experience with DNS, domains, SSL certificates, and web hosting.
• Experience with device management, SSO, and centralized access control.
• Experience with monitoring tools.
• Experience supporting multiple clients or business entities.

Benefits

• Premium Medical Insurance: Your health and well-being are our priority.
• Performance-Based Bonuses: Annual rewards based on your contribution and impact.
• Corporate Benefits: Including gifts for special occasions and team-building activities.

Why Join Us?

• Make an Impact: Your work will directly contribute to our organizational growth and financial health.
• Collaborate Globally: Work with dynamic teams across multiple countries.
• Innovative Environment: We value ideas and move fast to implement improvements.
• Great Culture: We work hard, support each other, and enjoy what we do.