IT Systems Engineer

About the Role / About the Job
The company is a regulated institutional digital-asset brokerage that provides institutional clients with stablecoin FX execution, liquidity, and near-instant cross-border settlement across multiple stablecoins and over 20 fiat currencies. As we scale our operations, the focus is on building a robust technology platform that supports our core area. This role is essential for enhancing our infrastructure to enable institutions to move capital globally with unmatched speed and ease, promoting a future where financial markets operate on programmable infrastructure. Our team of 60 serves banks, asset managers, hedge funds, payment providers, corporates, and digital-asset institutions globally, focusing solely on institutional counterparties.

Key Responsibilities

• Administer and secure a hybrid, multi-platform ecosystem covering user endpoints, servers, and BYOD devices using mobile device management solutions alongside enterprise internet security suites and Zero Trust network access platforms.
• Manage identity and access controls across core cloud tools, including identity providers and single sign-on platforms, online office suites, enterprise AI applications, internal communication tools, CRM software, legal document systems, and regulatory archiving platforms.
• Monitor, triage, and manage system alerts using incident response platforms to swiftly resolve service interruptions and security incidents following standard ITIL incident management practices.
• Maintain system configurations to uphold strict organizational compliance frameworks while carrying out onboarding and offboarding access workflows.
• Deliver technical support, resolve network and access issues, and author comprehensive internal knowledge base documentation for end users.

Requirements

• 3-5 years of experience in IT support or systems administration supporting macOS, Windows, and Linux environments, along with BYOD policies.

• Proven experience administering IDP/SSO platforms (e.g., Okta, Entra ID, JumpCloud), MDM tools (e.g., Jamf, Intune, Kandji), internet security suites (e.g., CrowdStrike, SentinelOne, Defender), and secure remote access tools (e.g., Zscaler, Cloudflare One, Cisco Umbrella).

• Strong foundational knowledge of network protocols (e.g., TCP/IP, DNS, VPNs), Zero Trust architecture, and compliance standards (e.g., SOC 2, ISO 27001, GDPR).

• ITIL Foundation certification or formal training in IT service management processes would be advantageous.

• Hands-on experience managing SaaS tools, including productivity suites (e.g., Microsoft 365, Google Workspace), communication platforms (e.g., Slack, Teams), legal document platforms (e.g., DocuSign, Ironclad), CRMs (e.g., Salesforce, HubSpot, Zoho CRM), enterprise AI tools (e.g., M365 Copilot, ChatGPT, Claude, Gemini), regulatory archiving systems (e.g., Global Relay, Smarsh, Mimecast, Enterprise Vault), and incident response tools (e.g., PagerDuty, Opsgenie) aligned with ITIL framework processes.

• Hands-on experience executing or supporting cross-platform cloud migrations between Microsoft 365 and Google Workspace.

• Hands-on experience writing scripts (e.g., PowerShell, Bash, Python) or building workflow automations (e.g., Zapier, Workato, Okta Workflows) to streamline routine IT operations.

Benefits

• Exposure to a truly global market and worldwide counterparties.
• Significant autonomy and responsibility from day one.
• Competitive package commensurate with experience.
• Opportunity to grow in a rapidly evolving sector.

The company is committed to fostering an inclusive and welcoming work environment. We celebrate, support, and thrive on difference for the benefit of our employees and our community. We are proud to embrace equal opportunity in a serious way because a variety of backgrounds, perspectives, and skills are required to fuel creativity and innovation.