The IT - Technical Support Specialist (Saudization) will provide first and second level support for end device equipment, including laptops, desktops, printers, barcode scanners, networks, and CCTV systems. This role enforces Information Security Management System (ISMS) policies and procedures related to Asset Management, License Management, and Service Level Management.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The specialist will manage the inventory of spare parts and stocks for all end-user IT assets, implement change control procedures, and track asset performance and financials. Daily interactions with internal and external end users and customers are expected to achieve departmental goals and initiatives. Additionally, coordination with the IT Helpdesk and suppliers to resolve user hardware and software issues on desktops and laptops is essential, as well as working with Procurement on the purchase of IT assets.
Key Responsibilities:
- Provide strong communication skills; document and maintain a Software register as per ISMS License Management procedure.
- Tag and label all end-user IT assets, manage inventory in a secure environment, and coordinate annual physical inventory reconciliation exercises with external/internal auditors.
- Dispose of unusable or old assets by coordinating with Procurement and Finance Departments.
- Provide technical support to end-users for hardware and software, both remotely and onsite (within UAE).
- Install, configure, and maintain computer hardware, peripherals, and software; diagnose and resolve network connectivity issues (LAN & Wi-Fi).
- Manage user onboarding and offboarding processes, providing training on IT activities.
- Analyze call logs to identify common trends and underlying problems.
- Manage infrastructure and coordinate with vendors or suppliers for new requirements.
- Collaborate with the network, security, and infrastructure teams to deploy and configure new appliances such as firewalls, switches, CCTV, NVR, access control systems, and other security tools.
- Install approved patches into desktops, laptops, and servers that have failed automatic updates, ensuring compliance with ISMS.
- Respond to telephone calls, emails, and tickets from end-users.
Qualifications, Experience, and Skills:
- Bachelor’s Degree in IT with 3+ years of experience in Saudi Arabia.
- Knowledge of IT Systems/Architecture.
- Familiarity with IT Service Support Functions.
- Excellent English communication skills.
- A valid KSA Driving License (mandatory).
- Flexibility to travel within Saudi Arabia (25% per year).
