The company is a creator of magical food experiences, dedicated to discovering, creating, and curating homegrown brands for the region. With a diverse portfolio of over 200 brands and more than 6,000 employees, the company has become a leading player in the food tech space since its launch in Dubai in January 2018, achieving Unicorn status by July 2021. The company’s growth is driven by innovative technological solutions, including its proprietary Smart Kitchen Operating System (SKOS), which optimizes cloud kitchen operations in real-time.
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As an IT Technician, you will lead the design, implementation, and management of the company’s IT systems and infrastructure, ensuring alignment with business goals and maintaining system security. Your responsibilities will include providing on-site support for restaurants and cloud kitchens, covering IT equipment, troubleshooting technical issues, and maintaining accurate documentation.
Key Responsibilities:
- Provide on-site technical support for POS systems, printers, networks, CCTV cameras, laptops, and other IT equipment.
- Conduct routine maintenance checks and install/configure hardware and software based on operational needs.
- Troubleshoot and resolve hardware, software, and network issues promptly.
- Maintain documentation of service calls, repairs, installations, and configurations.
- Communicate with staff to assess IT issues and deliver solutions.
- Provide training and escalate unresolved problems to internal teams.
- Travel between multiple sites as needed.
Requirements:
- Minimum 2 years of experience in IT support, preferably in field service or hospitality environments.
- Proficient in troubleshooting POS systems, printers, basic network setups (LAN/Wi-Fi), and CCTV.
- Working knowledge of Windows (Linux is a plus).
- Valid driver’s license and clean driving record; able to commute between locations regularly.
- Excellent communication and customer service skills.
- Willingness to work flexible hours, including weekends and holidays.
Benefits:
- Extensive training opportunities through the company Academy.
- Access to a nutritionist and social events.
- Inclusive private health insurance.
- Up to 50% discount on company brands.
- Wellness spaces and monthly well-being programs.
Language Requirements:
(Note: Language requirements not explicitly mentioned in the provided text; please confirm if specific language skills are necessary for the position.)
