IT Technician

At the company, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. As an IT Technician, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world-class service to our customers.

Responsibilities

• Provide 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met.
• Ensure health & safety ownership and accountability, ensuring that work complies with all company policies and guidelines.
• Installation, maintenance, and support of IT equipment.
• Manage asset and inventory efficiently.
• Liaise with third-party vendors and suppliers to ensure effective asset management.
• Communicate technical issues and company standards clearly to contractors or external suppliers.
• Maximize the availability of all IT equipment and infrastructure through continuous improvement and proactive, preventative maintenance.
• Provide technical support/input to site and team projects and initiatives.
• Conduct end user equipment trials and testing.
• Assist senior engineers as required.
• Work in shifts and support occasional changes in working hours.

Work Conditions
You will be joining a team that is responsible for what happens after the customer clicks “buy” and will have the opportunity to influence and shape the direction of our services while being part of exciting projects.

Location
ARE, Dubai