IT Technician/AV - (Celebration Key - Bahamas) job in Bahamas

Position

About the Role / About the Job
The IT Technician is responsible for assisting with all IT services. This includes installing, configuring, maintaining, and troubleshooting CCTV systems, computer hardware, and software at one or more the company owned and operated global destinations.

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Key Accountabilities / Job Functions

1. IT Support & User Assistance

Serve as the first point of contact for IT-related issues within the organization
Assist employees with technology problems and provide training on new software and equipment
Monitor and respond to support requests, documenting all processes and resolutions
Detect, diagnose, and troubleshoot hardware, software, and connectivity problems
Report and escalate network interruptions and server outages

2. Systems & Hardware Maintenance

Repair, install, and maintain computers, laptops, and audio/visual equipment
Set up and manage workstations with necessary peripheral devices such as routers and printers
Monitor computer hardware performance and ensure timely upgrades or replacements
Schedule and perform system upgrades and preventive maintenance to reduce downtime
Maintain detailed records and logs of repairs, fixes, and maintenance schedules

3. Network & Security Operations

Build, maintain, and optimize local networks to ensure reliability and high performance
Install, configure, and manage software, applications, and system functions according to specifications
Assist with installation and maintenance of security systems, including CCTV cameras
Support IT security initiatives to safeguard systems, devices, and data from potential threats
Apply and monitor compliance with network security and organizational IT standards

4. Administration & Operations

Maintain inventory of IT equipment and supplies, monitoring levels for timely reordering
Support the creation and management of employee ID badges
Be available on call for property-wide IT support as needed
Assist with project rollouts, testing new technologies, and supporting IT enhancements
Perform other duties as assigned by management to support overall IT operations

Adheres to Corporate Policies and Procedures

Including Code of Conduct, Audit Procedures, and any control-related responsibility for financial data entered, stored, or reported via business systems within employee’s control (list not exhaustive).

Ongoing Obligation

Knowledge, Skills & Abilities Needed

Ability to adhere to the company’s standards regarding dress and appearance.
Ability to maintain confidentiality and data protection standards when handling vendor financial or business documents
Ability to work collaboratively in a team-oriented environment as necessary.
Strong organizational and time-management skills, with the ability to multitask effectively.
Excellent written and verbal communication and interpersonal skills.
Proficiency in Microsoft Office Suite and familiarity with data entry and reporting tools.
Detail-oriented with a proactive approach to problem solving.
Ability to multi-task and think critically
Problem-solving and decision-making abilities
Strong planning and coordination skills, especially in handling multiple priorities under tight deadlines.
Must be physically fit.
Ability to work in an outdoor environment as needed.
May need to stand for long periods of time.
May be requested to work a shift schedule while at any of the destinations.
Knowledge: Understanding of workplace policies and procedures / Familiarity with team collaboration tools and techniques.
Skills: Strong time management and organizational skills
Abilities: Ability to maintain reliable and consistent attendance / Capacity to be punctual and meet deadlines / Ability to collaborate effectively with colleagues and work as part of a team
Demonstrated professionalism in all interactions and tasks.

HESS Responsibilities

Adhere to all company policies, procedures, and guidelines related to health, safety, environmental protection, and security.
Take all necessary precautions, use personal protective equipment (PPE), safety devices, and tools correctly and consistently, as required by the nature of the work.
Promptly report any unsafe conditions, incidents, or environmental concerns to the appropriate supervisor or HESS representative.
Take reasonable care for your own health and safety, as well as that of colleagues and others who may be affected by your actions.
Actively participate in HESS trainings and initiatives that promote a safe, secure, and environmentally sustainable workplace.
Cooperate fully with company efforts to maintain compliance with legal and regulatory requirements.
Seek opportunities to improve safety and environmental performance in daily tasks.

Essential/Minimum Qualifications

Education: Bachelor’s degree in Information Technology, Computer Science, or equivalent experience is required; additional education in Hospitality or a related field is a plus
IT certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are a plus.

Essential Experience Required

At least 2 years of work experience in an IT related field
Knowledge in commonly used Windows operating systems
Effective verbal and written communication skills
Excellent customer service skills
Exemplary problem-solving skills
Experience with networking protocols
Ability to lift up to 50 lbs

About Us
the company is the largest global cruise company and among the largest leisure travel companies in the world. Our eight leading cruise brands are Carnival Cruise Line, Holland America Line, Princess Cruises, and Seabourn in North America; P&O Cruises and Cunard in the United Kingdom; AIDA Cruises in Germany; and Costa Cruises in Southern Europe. Our portfolio of exclusive Caribbean destinations includes: