At EY, we’re dedicated to shaping the future with confidence. This position allows you to succeed within a globally connected powerhouse made up of diverse teams, enhancing your career in meaningful ways. You will play a significant role in contributing to team efforts that improve departmental effectiveness, creatively prioritizing tasks, interpreting information, and applying technical knowledge to meet end-user and firm objectives.
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Key Responsibilities:
- Assist with the deployment of hardware and software to end users, including installation, configuration, and testing of complex firm hardware.
- Coordinate repairs of end-user hardware and reinstall software as necessary to resolve incidents.
- Resolve complex incidents associated with firm-standard end-user software and hardware, including mobile/hand-held technologies.
- Identify sources and trends of technical incidents to prevent future occurrences.
- Provide after-hours service for escalated issues from the Service Desk or supervisor.
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) in line with firm policy and IT Service processes.
- Operate as “remote hands” for other IT functions, such as Telecommunications and Hosting.
- Document and track the status of inquiries, coordinate appropriate responses, and follow up to ensure end-user satisfaction.
- Conduct technical induction for new joiners and training for business and internal teams.
Skills and Attributes for Success:
- Ability to identify, assess, and advise on technical issues.
- Networking with team members and other support teams to achieve optimal results.
- Being responsive and accountable for all matters.
What We Offer You:
At EY, we focus on developing future-oriented skills and providing world-class experiences. We empower you in a flexible environment while fostering a diverse and inclusive culture of connected teams.
Are you ready to shape your future with confidence? Apply today.
To ensure an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.
