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About the Job: To comply with Saudi Arabian nationalization law, EY must hire nationals from Saudi Arabia for this role. Technology has always been at the heart of what we do and deliver at EY. With a workforce of over 250,000 people in more than 140 countries, we rely on secure technology to operate efficiently. Our technology solutions, integrated into client services, are key to fostering innovation within our organization. As part of the Enterprise Technology team, the On-site Technology Support Specialist's mission is to assist customers in fulfilling their purposes, contributing to the creation of a better working world by providing tailored support services. This professional will execute multiple technology support activities, demonstrating the ability to prioritize tasks across various software and hardware technologies in a fast-paced environment. Key Responsibilities: - Support the deployment of hardware and software to end users, including installation, configuration, and testing. - Manage provisioning and deprovisioning processes, setting up hardware/software for new hires and receiving hardware from departing employees. - Assist in repairing end-user hardware and reinstalling software as needed. - Resolve incidents related to firm-standard end-user software and hardware, including mobile technologies. - Identify sources and trends of technical issues to prevent future occurrences. - Provide after-hours service for escalated issues from the Service Desk or supervisor. - Perform asset management activities per firm policy and EY Technology processes. - Support off-site technology tasks for firm-sponsored functions and help with IT tasks related to office moves. - Act as "remote hands" for other EY Technology functions, maintaining a thorough understanding of service offerings. Skills and Attributes for Success: - Effective analytical skills to address end-user incidents. - Strong customer service attitude and excellent communication skills. - Approximately 2-4 years of experience in end-user technology support. - A Bachelor’s degree or equivalent work experience is desirable. What Working at EY Offers: We provide a competitive remuneration package rewarding individual and team performance. Our Total Rewards package supports flexible working and career development. Benefits include support for personal needs, health, well-being, insurance, savings, and discounts. EY is committed to inclusivity and considers flexible working arrangements. Build your legacy with us. Apply now.
