The company is seeking a dynamic and ambitious individual to join our team as an ITSM Application Consultant. You will be at the forefront of the company product implementations, working directly with the company customers and partners on cutting-edge ITSM industry solutions. Furthermore, you will have the opportunity to work with geographically distributed teams around the globe, providing you with international exposure through project implementation and commercial execution.
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To be successful in the role, you will have a background of successful project implementations and enjoy being the key functional expert in the ITSM domain. You will be responsible for combining industry knowledge with the company best practices to guide the customer through the implementation of core company business solutions.
Responsibilities
- Guiding our customers to improve their business through a deep understanding of the core company solution and industry accelerators.
- Understanding the customer’s business, industry, and local asset, service, and maintenance practices and policies.
- Acting as a trusted advisor in articulating and critically evaluating customer-specific business solutions.
- Seeking opportunities to increase customer satisfaction and deepen customer relationships.
- Understanding customer business needs and guiding them in the most effective usage of company Products.
- Steering and owning the solution definition and scope for the ITSM portion of the company Solution.
- Identifying and bridging the gap between the customer’s business needs and company Products.
- Conducting customer training sessions and workshops.
- Guiding and assisting the customer with testing and Go Live cut-over strategies.
- Keeping up to date with regulatory and compliance needs of the ITSM domain in the key focus industries.
- Managing, coaching, and mentoring company colleagues.
- Contributing to the continuous improvement of existing company products, processes, and methodology.
Qualifications
Requested:
- An academic background in Engineering, Business, Information Technology, or equivalent.
- Proven history delivering ITSM Solutions in a similar role.
- Proven ability to lead and influence teams, colleagues, customers, and partners.
- Ability to articulate and critically evaluate customer-specific business needs and solutions in a customer-facing role.
- Expertise in business process mapping and deployment.
- Strong problem-solving ability, analytical skills, and strategic thinking.
- Excellent social skills including stakeholder management, negotiation, and influencing skills.
- Excellent communication and presentation skills at the executive level.
- Ability to work independently and within a team setting.
- Fluent in English, both oral and written.
- Ability to travel nationally and internationally.
Preferred:
- Knowledge and record of ITSM products implementation.
- Industry-specific knowledge from target industries (Aerospace, Defense, Manufacturing, Engineering and Construction, Energy, Utilities, and Resources).
Location
Riyadh, Riyadh Province, Saudi Arabia
