ITSM Developer

We are currently looking for an ITSM Developer for our Qatar operations with the following terms & conditions.

Location
Doha, Qatar

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field.
• Hands-on experience with at least one ITSM platform (preferably Ivanti).
• Strong knowledge of APIs, REST, SOAP, web services, and integration patterns.
• Experience with scripting languages (JavaScript, Python, PowerShell, or similar).
• Familiarity with middleware and integration tools (ServiceNow IntegrationHub, MuleSoft, Boomi, Azure Logic Apps, etc.).
• Knowledge of ITIL v4 practices and ITSM processes (Incident, Problem, Change, Asset, CMDB).
• Strong understanding of databases (SQL/NoSQL) and data structures.
• Good troubleshooting, debugging, and problem-solving skills.
• Experience with version control (Git) and CI/CD pipelines.

Key Responsibilities

• Design, develop, and maintain integrations between ITSM tools (Ivanti, ServiceNow, BMC Remedy, etc.) and enterprise applications (ERP, CRM, HR, Monitoring tools, CMDB, etc.).
• Configure and develop APIs, web services, and middleware components to support ITSM processes.
• Work closely with ITSM process owners (Incident, Change, Problem, Asset, CMDB) to gather integration requirements.
• Develop and customize workflows, business rules, and automation scripts within the ITSM platform.
• Ensure integrations adhere to data quality, performance, and security standards.
• Troubleshoot and resolve integration-related incidents, including connectivity, data flow, and process issues.
• Maintain technical documentation of all integration configurations and workflows.
• Support platform upgrades, patching, and migration activities to ensure integrations remain functional.
• Collaborate with cross-functional teams (IT Operations, Security, Application teams, etc.) to ensure smooth service delivery.

Joining Time Frame
2 weeks (maximum 1 month)