About the Job
We are seeking a highly skilled and experienced ITSM / End User Support Professional to join our computational health team. In this pivotal role, you will be responsible for overseeing IT Service Management (ITSM) processes and providing comprehensive end-user support. The ideal candidate should possess a deep understanding of ITSM frameworks and methodologies, coupled with a proven track record in delivering exceptional end-user support services.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Accountabilities & Activities
Key Responsibilities:
- Develop and implement a comprehensive interoperability strategy, collaborating with IT teams, vendors, and healthcare stakeholders to ensure seamless data exchange between internal and external systems.
- Lead interoperability efforts for platforms such as Epic, Oracle Cerner, or InterSystems, ensuring the efficient and secure exchange of healthcare data with external entities.
- Design and implement solutions for health information exchange, fostering communication and data sharing between disparate systems and healthcare providers.
- Stay abreast of healthcare interoperability standards, such as HL7, FHIR, and CCD, ensuring that interoperability solutions align with current regulations and industry best practices.
- Design, develop, and test interfaces between different healthcare systems, ensuring data accuracy, security, and compliance with interoperability standards.
- Provide expertise and support during the implementation of interoperability solutions, collaborating with project managers, IT teams, and external partners to ensure successful deployment.
- Act as a point of contact for troubleshooting interoperability-related issues, conducting root cause analyses, and working closely with technical teams for effective problem resolution.
- Implement quality assurance measures for healthcare data exchange, including data validation, error handling, and monitoring to ensure the integrity of interoperable systems.
- Collaborate with internal and external stakeholders, including healthcare providers, vendors, and regulatory bodies, to ensure alignment with interoperability goals and standards.
Knowledge, Skills, and Experience
- In-depth knowledge of healthcare interoperability standards, such as HL7, FHIR, and CCD.
- Previous experience in the implementation of interoperability solutions within a healthcare environment.
- Strong technical skills, including proficiency in low code no code tools (e.g., Now Platform, Caspio, Power Apps) and interface engines.
- Project management skills, with the ability to create and execute interoperability project plans, manage budgets, and lead cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to convey technical information to non-technical stakeholders.
- Knowledge of healthcare regulations, including HIPAA, and a commitment to data security and compliance.
Qualifications
- Bachelor’s degree in health informatics, Computer Science, or a related field.
- Master's degree is a plus.
- Proven experience as an Interoperability Professional, with a minimum of 10 years.
- Hands-on experience with interoperability initiatives, specifically with Epic, Oracle Cerner, or Intersystem, in a hospital or healthcare setting.
