ITSM / ServiceNow Consultant

About the Job: Cognizant is a leading provider of information technology, consulting, and business process outsourcing services, dedicated to helping top companies build stronger businesses. The role of ITSM / ServiceNow Consultant involves understanding client needs, designing and implementing ServiceNow solutions to improve IT service management practices, and ensuring successful adoption and integration of the platform.

Key Responsibilities:

• Understanding Customer Needs: Participate in requirements gathering and analysis to grasp client business objectives and IT processes.
• Solution Design & Implementation: Design and implement ServiceNow solutions based on client requirements using ITIL/ITSM best practices.
• ServiceNow Configuration & Customization: Configure and customize ServiceNow modules, develop automated workflows, and integrate with other systems.
• Technical Expertise: Demonstrate strong technical skills in ServiceNow, including scripting, application development, and integration.
• Training & Support: Provide training, documentation, and ongoing support to client teams to ensure successful platform adoption.
• Problem Solving & Troubleshooting: Troubleshoot issues, identify areas for improvement, and propose solutions.
• Collaboration & Communication: Collaborate with cross-functional teams, including IT, business, and client stakeholders.
• Reporting & Analytics: Create reports and dashboards to track performance and identify trends.

Qualifications:

• Experience: 3+ years in IT and/or consulting, focused on ITSM or Service Management.
• ServiceNow Expertise: Strong knowledge of ServiceNow modules, configurations, and customization.
• ITIL/ITSM Knowledge: Understanding of ITIL/ITSM best practices and frameworks.
• Technical Skills: Familiarity with scripting, application development, and integration technologies.
• Communication & Collaboration: Excellent communication, interpersonal, and collaboration skills.
• Problem-Solving & Analytical Skills: Strong analytical and problem-solving abilities.
• Certifications: ServiceNow certifications (CSA, CIS, etc.) are highly desirable.
• Language Requirements: Arabic speaking is preferred but not mandatory.

If you're looking to leverage your skills in a dynamic environment, this role at Cognizant could be an excellent opportunity.

Location: Riyadh, Riyadh, Saudi Arabia
Work Conditions: On-site, Full-time