Welcome to the company, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, deep liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and the recipient of over 70 financial awards, the company is devoted to innovation, excellence, and empowering clients to achieve their financial goals.
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We are looking for an experienced Atlassian Cloud Administrator with deep technical and process expertise across Jira Software, Jira Service Management, Opsgenie, Jira Product Discovery, Confluence, Atlas, Compass, Atlassian Guard, and Rovo. You will be responsible for designing, maintaining, and scaling our enterprise Atlassian Cloud ecosystem, ensuring alignment with ITIL practices, Agile frameworks, and robust governance standards across all Atlassian tools.
Key Responsibilities:
- Architect, administer, and scale Atlassian Cloud tools: Jira Software, Jira Service Management, Confluence, Opsgenie, Jira Product Discovery, Rovo, and Atlassian Guard.
- Implement Jira Service Management including custom request types, SLAs, queues, workflows, permissions, notifications, and customer portal requests configurations.
- Support Jira Product Discovery for product teams, set up idea capture workflows, prioritization frameworks, insights mapping, and roadmap views.
- Support development teams using Jira Software with Agile configuration, sprint planning, backlog grooming, and board customizations.
- Build advanced dashboards and reports using EazyBI and custom JQL.
- Design and maintain Atlassian Automations for tickets, user management, and notifications.
- Integrate Atlassian tools with enterprise platforms like Slack, Microsoft Teams, and Freshdesk.
- Monitor performance, manage permissions, maintain governance, and support scaling initiatives.
- Create and maintain documentation and internal knowledge bases in Confluence.
- Train and support internal teams on Atlassian best practices.
Required Qualifications:
- 6+ years of hands-on experience with Atlassian Cloud products at enterprise scale.
- Proven experience building and scaling Jira and Confluence environments from scratch.
- Strong working knowledge of Opsgenie and its alert routing.
- Experience implementing and supporting Jira Product Discovery.
- Extensive use of Atlassian Automation for Cloud and scripting skills in Groovy, JSON, and Python for automation and integration.
- Excellent communication and documentation skills.
Nice to Have:
- Atlassian certification
- Agile Certification (CSM, etc.)
- ITIL Certification
- Familiarity with ITSM platforms such as ServiceNow or Freshdesk.
Why Join Us?
- Work with one of the world’s leading financial derivatives institutions.
- Competitive salary plus performance-based incentives.
- Access to a dynamic, international, and fast-growing environment.
- Strong opportunities for career progression within a global financial group.
- Be part of a business committed to innovation, excellence, and long-term growth.
Become part of our international community at the company, dedicated to excellence, innovation, and shaping the future of finance.
