Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 17+ financial regulators across 5 continents, and recipient of over 70 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
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We are looking for an experienced Atlassian Cloud Administrator with deep technical and process knowledge across Jira Software, Jira Service Management, Opsgenie, Jira Product Discovery, and Atlassian Guard. You will be responsible for building, maintaining, and scaling our enterprise Atlassian Cloud ecosystem, aligning tooling with ITIL practices and Agile frameworks.
Responsibilities:
- Architect, administer, and scale Atlassian Cloud tools: Jira Software, Jira Service Management, Confluence, Opsgenie, Jira Product Discovery, and Atlassian Guard.
- Lead implementation of Jira Service Management, including custom request types, SLAs, workflows, queues, Opsgenie integration for alerting/on-call, and alignment with ITIL v4 practices for Incident, Change, and Problem Management.
- Implement and support Jira Product Discovery by setting up idea capture workflows, prioritization frameworks, insights mapping, roadmap views, and training stakeholders on best practices.
- Support development teams using Jira Software with Agile configuration for sprint planning, backlog grooming, cross-team dependency management, and board customization.
- Build advanced dashboards and reports using eazyBI, Jira native gadgets, and custom JQL.
- Design and maintain Atlassian Automations for tickets, user management, and notifications.
- Integrate Atlassian tools with enterprise platforms: Slack, Microsoft Teams, Freshdesk, etc.
- Manage Atlassian Guard (Access) for SSO, SCIM provisioning, and security policy enforcement.
- Monitor performance, manage permissions, maintain governance, and support scaling initiatives.
- Create and maintain documentation and internal knowledge bases in Confluence.
- Train and support internal teams on Atlassian best practices and capabilities.
Qualifications:
- 6+ years of hands-on experience with Atlassian Cloud products at enterprise scale.
- Proven experience building and scaling Jira and Confluence environments from scratch.
- Expertise in custom Jira Service Management implementations aligned to ITIL.
- Strong working knowledge of Opsgenie, its alert routing, escalation, and integration.
- Experience implementing and supporting Jira Product Discovery.
- Solid background supporting Agile development teams in Jira Software.
- Advanced reporting with eazyBI, Jira dashboards, and custom filters (JQL).
- Extensive use of Atlassian Automation for Cloud (no-code / low-code).
- Experience with Atlassian Guard (SSO, MFA, SCIM) and user access management.
- Knowledge of REST APIs, third-party apps, and integration mechanisms.
- Excellent communication, documentation, and training skills.
- Atlassian certifications (ACP, etc.) and ITIL certification are highly valued.
- Familiarity with enterprise ITSM platforms such as ServiceNow or Freshdesk.
- Scripting and automation experience, including Python scripting and JIRA API knowledge.
Why Join Us?
- Work with an industry-leading global financial institution.
- Competitive salary and comprehensive employee benefits.
- Opportunities for professional growth and career advancement.
- Collaborative, inclusive, and dynamic work environment.
- Commitment to innovation and professional excellence.
- Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
