About the Role / About the Job
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The objective of this role is to support the administration, maintenance, testing, and day-to-day operation of student systems and related digital platforms, ensuring the security, accuracy, availability, and accessibility of student information within the Academic Systems Team.
Responsibilities
Principal Duties:
- Provide administrative and technical support for student systems and other related IT platforms.
- Assist with system maintenance, troubleshooting, and resolution of issues relating to user access, data integrity, system functionality, and performance.
- Support the Academic Systems Team with system testing, upgrades, configuration changes, and new system implementations.
- Manage user accounts, roles, and permissions to ensure appropriate and secure system access.
- Assist in investigating system issues, identifying root causes, and escalating technical problems where required.
- Support data validation and data-quality checks across student systems.
- Assist with system integrations and data flows between relevant platforms where required.
- Generate and deliver scheduled and ad-hoc reports for internal and external stakeholders.
- Support the development of reports, dashboards, and data analysis for academic and business requirements.
- Maintain system documentation, user guides, procedures, and knowledge-base material.
- Support the training and guidance to new junior staff and end users on relevant systems.
- Respond to system- and IT-related enquiries from staff and students via email, phone, or in-person support.
- Support user acceptance testing and document test results, issues, and outcomes.
- Assist with continuous improvement initiatives to enhance system efficiency and user experience.
General Duties
- Collaborate with internal and external stakeholders on system-related matters.
- Participate in meetings, projects, and committees as required.
- Undertake relevant training and professional development.
- Ensure compliance with Personal Data Protection Legislation (PDPL), information-security requirements, and company policies.
- Support accurate and secure handling of student and institutional data.
- Contribute to process improvement and digital-transformation initiatives.
- Adhere to all company policies and procedures.
- Represent the best interests of the company at all times.
Main Working Relationships
- Academic Operations Department
- IT Department
- Academic Programme Leads
- Students
- Vendors
- Registry Services Department
- Company Dublin Team
- Other internal departments as required
Requirements
Qualifications and Experience
Essential
- Bachelor’s degree in Information Technology, Computer Science, Information Systems, Software Engineering, Business Information Systems, or a related technical field.
- Good understanding of IT systems, applications, databases, and user-access management.
- Strong analytical, troubleshooting, and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work accurately with data and maintain attention to detail.
- Ability to manage priorities and work effectively both independently and as part of a team.
- Good understanding of data confidentiality, information security, and privacy requirements.
Desirable
- Experience supporting student information systems, enterprise applications, or similar business systems.
- Experience with reporting tools, SQL, databases, APIs, or system integrations.
- Experience with testing, user acceptance testing, and issue tracking.
