Junior IT Specialist

The ideal candidate will assist with the day-to-day management of IT systems and provide technical support to staff. As a Junior IT Specialist, you will be responsible for troubleshooting hardware and software issues, maintaining network systems, and ensuring the smooth operation of technology within the department.

Duties & Responsibilities

• Provide First-Level Technical Support

  • Act as the initial point of contact for end-users experiencing hardware, software, or network issues.
  • Troubleshoot and resolve technical problems in a timely and professional manner, escalating complex issues when necessary.

• Install, Configure, and Maintain IT Equipment

  • Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
  • Install and update software applications and system tools to ensure compatibility and security.

• Monitor and Maintain IT Systems

  • Support the daily operation of network systems, ensuring stable and secure connectivity.
  • Perform routine maintenance to identify and resolve performance bottlenecks or potential failures.

• User Account and Access Management

  • Assist in creating and managing user accounts, email setups, and access rights based on organizational policies.

• Support IT Asset Management

  • Track and update inventory of IT hardware and software assets.
  • Ensure proper documentation, tagging, and movement of IT equipment.

• Assist in Network and Server Maintenance

  • Collaborate with network and system administrators to maintain server health and troubleshoot connectivity issues.
  • Support basic backup and recovery procedures.

• Ensure IT Security Compliance

  • Follow IT security policies during support operations, including password protection, software licensing, and antivirus updates.
  • Report any suspected security incidents or breaches.

• Maintain Technical Documentation

  • Document troubleshooting steps, solutions, system configurations, and FAQs to support knowledge sharing.

• Support IT Projects and Upgrades

  • Participate in system upgrades, hardware rollouts, and software implementation projects.
  • Assist in testing new tools or technologies as part of ongoing IT improvement efforts.

• Deliver End-User Training and Guidance

  • Provide basic training to employees on IT tools, best practices, and new system functionalities.
  • Support new employee onboarding by setting up workstations and providing system orientations.

Qualifications

• Education

  • A degree or diploma in Information Technology or a related field

• Experience

  • 3 years relevant experience in IT support

• Skills & Abilities

  • Hardware support
  • Operating Systems
  • Software Installation & Configuration
  • Networking basics
  • Active directory and user management
  • Remote support tools and ticketing systems

Location
Dubai, Dubai, United Arab Emirates