The ideal candidate will assist with the day-to-day management of IT systems and provide technical support to staff. As a Junior IT Specialist, you will be responsible for troubleshooting hardware and software issues, maintaining network systems, and ensuring the smooth operation of technology within the department.
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Duties & Responsibilities
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Provide First-Level Technical Support
- Act as the initial point of contact for end-users experiencing hardware, software, or network issues.
- Troubleshoot and resolve technical problems in a timely and professional manner, escalating complex issues when necessary.
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Install, Configure, and Maintain IT Equipment
- Assist in the setup, configuration, and deployment of desktops, laptops, printers, and other peripherals.
- Install and update software applications and system tools to ensure compatibility and security.
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Monitor and Maintain IT Systems
- Support the daily operation of network systems, ensuring stable and secure connectivity.
- Perform routine maintenance to identify and resolve performance bottlenecks or potential failures.
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User Account and Access Management
- Assist in creating and managing user accounts, email setups, and access rights based on organizational policies.
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Support IT Asset Management
- Track and update inventory of IT hardware and software assets.
- Ensure proper documentation, tagging, and movement of IT equipment.
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Assist in Network and Server Maintenance
- Collaborate with network and system administrators to maintain server health and troubleshoot connectivity issues.
- Support basic backup and recovery procedures.
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Ensure IT Security Compliance
- Follow IT security policies during support operations, including password protection, software licensing, and antivirus updates.
- Report any suspected security incidents or breaches.
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Maintain Technical Documentation
- Document troubleshooting steps, solutions, system configurations, and FAQs to support knowledge sharing.
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Support IT Projects and Upgrades
- Participate in system upgrades, hardware rollouts, and software implementation projects.
- Assist in testing new tools or technologies as part of ongoing IT improvement efforts.
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Deliver End-User Training and Guidance
- Provide basic training to employees on IT tools, best practices, and new system functionalities.
- Support new employee onboarding by setting up workstations and providing system orientations.
Qualifications
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Education
- A degree or diploma in Information Technology or a related field
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Experience
- 3 years relevant experience in IT support
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Skills & Abilities
- Hardware support
- Operating Systems
- Software Installation & Configuration
- Networking basics
- Active directory and user management
- Remote support tools and ticketing systems
Location
Dubai, Dubai, United Arab Emirates
