About the Role
Reporting to the Managing Partner and working day-to-day with the IT Manager, the Junior IT Support owns hands-on device support and onboarding/offboarding logistics across the organization. You prepare and configure laptops, phones, IT accounts, and application access for new joiners—including urgent, on-the-spot cases—and provide day-to-day hardware and software support across Windows, Apple, and Android devices.
This is a permanent role created to remove a recurring operational bottleneck: it frees senior IT to stay focused on infrastructure, governance, automation, and AI work. It is an excellent fit for a capable, self-driven fresh graduate or intern-level candidate who wants real ownership from day one and a structured path into systems administration.
Success looks like new joiners fully set up on day one—device, accounts, and access ready; urgent requests handled calmly on the spot; accurate device and stock records; and senior IT rarely interrupted for device-level work.
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Key Responsibilities
Device Setup & Support
- Set up and configure Windows OS and business applications for staff across the group
- Support Apple (macOS/iOS) and Android devices—configuration, updates, and troubleshooting
- Provide hardware support and troubleshooting for laptops, desktops, phones, and peripherals
Onboarding & Offboarding
- Prepare laptops, phones, IT accounts, application access, and device configurations for new joiners—including urgent hiring cases
- Execute onboarding and offboarding setups end-to-end, including urgent/on-the-spot cases
- Coordinate with HR on new joiner and leaver timelines
IT Supplies, Procurement & Stock
- Coordinate with the IT Manager on IT supplies, PRs/POs, documents, and stock
- Maintain accurate records of devices, accounts, and IT stock and asset inventory
Reporting & Escalation
- Escalate complex infrastructure or access issues to the IT Manager and document resolutions
- Track assigned work and report status on Asana
- Carry out any other tasks as required by management
Essential Requirements
- Education: Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering—fresh graduates and intern-level candidates welcome
- Device skills: Confident hands-on setup of Windows, macOS, and Android devices
- Troubleshooting: Hardware troubleshooting with a methodical, reasoned approach—able to explain why a fix works, not just what to click
- Independence: A self-sufficient, independent operator who owns a task end-to-end—be ready to give concrete examples
- Learning: A natural proclivity to learn and visible curiosity—evidence such as a home lab, self-pursued certifications, or side projects
- English: Strong written and verbal English
We Will Train You On
- Active Directory, DNS, DHCP
- Azure / Microsoft 365 administration
- Basic integrations and SharePoint administration
Preferred Qualifications
- AI tools familiarity is a strong plus—ChatGPT, Claude, or similar
- Entry-level certifications such as CompTIA A+ or Microsoft fundamentals
- Arabic language skills—working knowledge for end-user support
What We Offer
- Real ownership from day one—you run device support and onboarding across the group
- Structured training into Active Directory, Azure / Microsoft 365, and SharePoint administration
- A modern tool stack and genuine appetite for automation and AI
- Competitive compensation commensurate with experience
- A role that grows with you—this is a foundation, not a ceiling
