As a Junior IT Support Specialist at Lean’s Riyadh office, you’ll be the go-to person for keeping our team connected and productive. From setting up MacBooks and managing Google Workspace to troubleshooting network issues, you’ll ensure our people have the tools they need to succeed. You’ll get hands-on experience with modern SaaS and MDM systems, work closely with senior IT engineers, and grow your skills through mentorship.
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Responsibilities:
- Be the first point of contact for IT requests, resolving hardware, software, and account issues quickly and effectively.
- Support and monitor office IT infrastructure, including Wi-Fi, meeting room tech, and security tools.
- Set up and maintain MacBooks, monitors, and other equipment for new hires, ensuring smooth onboarding from day one.
- Assist with MDM, Google Workspace, and other core SaaS management.
- Coordinate with local vendors for repairs, upgrades, and project delivery when needed.
- Learn and progress within the IT Team, showing an active interest in growing technically.
- Maintenance of the IT inventory.
- Support and provide advice on technical questions across all departments, escalating if necessary.
- Assist the team to ensure the organization works within data protection guidelines and regulations.
Minimum Qualifications:
- A service-driven approach to IT operations and a desire to grow in a dynamic, fast-paced environment.
- Experience using, troubleshooting, and administering MacOS.
- Experience with cloud directories, such as Google Workspace.
- Experience with IT ticketing tools (e.g., Jira).
- Experience with MDM, Jumpcloud (or equivalent) is a plus.
- Experience with Slack, Notion, and Trelica are a plus.
- Self-starter with a passion for technology, excited to learn and grow.
- Strong communication skills in both written and verbal English and Arabic.
Desired Qualifications:
- 3+ years in a support role.
- Knowledge of ITIL principles and service management.
- Degree or certificate in IT-related field or subject is a plus.
Why Join Us:
Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. We are on a mission to become the pre-eminent A2A payments company in the Middle East, enabling our clients to seamlessly connect to their users’ bank accounts. We offer competitive salaries, private healthcare, flexible office hours, and the opportunity for meaningful equity stakes in the business.
Lean is proud to be an equal opportunity workplace. We value diversity and are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
