Parsons is seeking a talented and highly skilled Junior IT Specialist to provide technical support, maintain IT systems, and assist in the implementation of technology solutions within the organization. This entry-level role is ideal for individuals with foundational knowledge of IT systems, a willingness to learn, and a passion for technology. Under direct supervision, you will provide remote technical support to end users of Parsons software, personal computers, workstations, and related hardware.
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Key Responsibilities:
- Provide analytical and IT technical support remotely to end users of Parsons personal computers, workstations, and related software and hardware.
- Answer end user IT questions and troubleshoot standard IT issues regarding Parsons hardware, software, and peripherals remotely via telephone, email, or instant messenger.
- Categorize and isolate end user questions and issues; resolve or refer them to senior staff or other IT groups as needed.
- Research and develop solutions for standard software and hardware questions and issues.
- Maintain good general knowledge of the MIS environment and technologies associated with computers, workstations, software, and hardware.
- Follow Parsons policies and procedures in responding to end user requests and providing support.
- Document and report all service requests and their outcomes as per standard procedures.
- Provide Service Desk on-call support for non-business hours (weekends and holidays).
- Perform other related responsibilities as required.
Required Skills:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Minimum of 2 years of related work experience providing support to end users (or an equivalent combination of work experience and education).
- At least one Microsoft or Cisco Certification is preferred.
- Knowledge of Microsoft operating systems and applications, as well as personal computer technology and hardware, is essential.
- Good customer service skills and the ability to identify, analyze, and resolve common technical issues.
- Ability to write documents, including emails and memos.
Language Requirements: Not specified.
Join Parsons and be part of a workplace where you can thrive and find opportunities for growth. Apply today!
