Junior Product Manager (remittance)

About the Role
We are seeking a motivated Junior Product Manager to aid in the development and enhancement of our remittance products and services. This position will collaborate closely with Product Managers, Engineering, Operations, Compliance, and external partners to elevate the customer experience surrounding both domestic and international money transfers. The Junior Product Manager will engage in customer discovery, product delivery, and continuous product enhancement while cultivating a strong understanding of the remittance ecosystem, regulatory obligations, and payment technologies. This role is perfect for individuals eager to establish a career in Product Management within the fintech and digital payments sphere.

Key Responsibilities
1. Discover Customer Value

• Conduct customer interviews and gather user feedback to grasp customer needs, behaviors, and pain points throughout the remittance journey.
• Analyze customer data, product metrics, and market trends to identify opportunities for enhancing the remittance experience.
• Support competitor analysis and industry research to spot emerging trends and shifting customer expectations.
• Develop a solid understanding of customer Jobs to Be Done and apply these insights to improve product offerings.

2. Define Product Direction

• Assist Product Managers in defining product priorities and roadmap initiatives.
• Document business requirements, user stories, and functional specifications.
• Contribute to feature prioritization by considering customer needs, operational factors, and business goals.
• Help in defining success metrics for new features and enhancements.
• Build an understanding of how remittance products generate customer and commercial value.

3. Deliver Valuable Outcomes

• Support the end-to-end delivery of remittance product enhancements and new features.
• Take ownership of smaller initiatives under the guidance of a Product Manager.
• Prioritize and maintain the product backlog.
• Collaborate closely with Engineering, Design, Operations, Compliance, Risk, and Customer Support throughout the product lifecycle.
• Coordinate User Acceptance Testing (UAT), release readiness, and post-launch monitoring.
• Measure feature performance using data and customer feedback to recommend ongoing improvements.
• Assist in conducting product experiments and preparing Initiative Review Approvals (IRA) with oversight.

4. Lead Through Influence

• Build effective relationships with cross-functional teams and key stakeholders.
• Facilitate discussions within the product squad to ensure alignment on priorities.
• Collaborate with Operations, Compliance, Finance, Risk, Customer Support, and external remittance partners.
• Help resolve straightforward delivery challenges through collaboration and effective communication.
• Foster a customer-focused and high-performing product culture.

5. Communicate with Clarity & Ownership

• Prepare clear product documentation, user stories, process flows, and release notes.
• Present product updates and progress confidently to internal stakeholders.
• Keep stakeholders informed on delivery status, risks, and dependencies.
• Assume ownership of assigned initiatives and meet agreed timelines.
• Continually seek feedback and demonstrate a willingness to learn and enhance skills.

Qualifications
Education

• Bachelor’s degree in Business, Finance, Computer Science, Engineering, Economics, or a related field.

Experience

• 1–3 years of experience in Product Management, Business Analysis, Project Management, Payments, FinTech, Banking, or a related role.
• Exposure to remittance, payments, digital wallets, banking, or financial services is preferred.
• Experience working within Agile product teams is advantageous.

Skills & Competencies
Customer Focus

• Inquisitive about customer problems and driven to enhance customer experiences.
• Proficient in conducting customer research and translating insights into product improvements.

Analytical Thinking

• Comfortable analyzing product metrics, customer behavior, and operational data.
• Strong problem-solving and critical thinking capabilities.

Product Delivery

• Basic understanding of Agile product development principles.
• Ability to manage multiple priorities and coordinate delivery activities effectively.
• Strong attention to detail and organizational skills.

Collaboration

• Develops effective relationships across technical and business teams.
• Comfortable collaborating with Engineering, Design, Operations, Compliance, and external partners.

Communication

• Excellent written and verbal communication skills.
• Capable of conveying ideas clearly to both technical and non-technical audiences.

Ownership

• Takes accountability for assigned work and ensures follow-through on commitments.
• Demonstrates initiative, curiosity, and a growth mindset.

Preferred Qualifications

• Exposure to international remittances, payments, digital wallets, or banking products.
• Basic understanding of payment rails, foreign exchange (FX), AML/KYC processes, and regulatory requirements impacting remittance products.
• Familiarity with Agile tools such as Jira and Confluence.
• Experience in a fintech or digital financial services setting.

A successful Junior Product Manager will:

• Independently conduct customer interviews and synthesize insights into product opportunities.
• Meaningfully contribute to roadmap discussions and feature prioritization.
• Own the delivery of smaller remittance initiatives while measuring customer outcomes.
• Build trusted relationships within the product squad and collaborate effectively across functions.
• Communicate clearly, demonstrate ownership, and continually improve through feedback and experimentation.