Junior System Administrator (Monitoring Team)

About the Role
As a Junior System Administrator in the Monitoring Team, you will play a vital role in maintaining the health and reliability of products and infrastructure within a monitoring-focused operational environment. Your responsibilities will include managing a high volume of alerts, utilizing monitoring tools for issue investigation, and resolving or escalating incidents in accordance with established procedures. You will gain valuable hands-on experience with both Linux and Windows environments, as well as monitoring platforms such as Grafana and Zabbix. Working alongside primary and senior duty administrators, you will contribute to incident response during critical issues and take ownership of primary duty shifts after your onboarding period. This position provides a strong opportunity to enhance your systems administration and monitoring skills in a structured, remote-first setup.

Accountabilities

• Monitor the health and performance of products and infrastructure, responding to approximately 150–250 alerts during a typical shift.
• Investigate incoming alerts using Grafana dashboards, Zabbix metrics, internal documentation, and established troubleshooting procedures.
• Resolve identified issues when possible and escalate incidents to the appropriate technical teams when further support is required.
• Follow runbooks, operational instructions, and established processes during first-level troubleshooting.
• Troubleshoot Linux and Windows servers and investigate common infrastructure and monitoring issues.
• Support primary and senior duty administrators during day-to-day operations and participate in response activities during major incidents.
• Take responsibility for primary duty shifts independently after completing the onboarding process.
• Collaborate effectively with a distributed team working across multiple locations and time zones.
• Maintain accurate and responsible operational practices, paying close attention to alerts, incidents, and follow-up actions.

Requirements

• 2+ years of experience in system administration, infrastructure monitoring, NOC/duty operations, technical support, or a related technical role.
• Confident Linux command-line skills, including ability to connect to systems through SSH/VPN, navigate hosts, and execute Bash scripts.
• Hands-on user-level experience with Zabbix and Grafana, including working with metrics, hosts, host groups, and dashboards.
• Solid understanding of monitoring fundamentals and basic infrastructure troubleshooting.
• Experience using Jira and Confluence for issue tracking, documentation, and team collaboration.
• Ability and willingness to work a rotating schedule, including a standard 5/2 schedule with 8-hour shifts and 2/2 day-and-night shifts when covering for the primary duty administrator.
• English proficiency at B1 level or higher, with sufficient communication skills to collaborate with an international technical team.
• Strong attention to detail and a responsible, reliable approach to operational work.
• Ability to follow established procedures while being capable of identifying issues and escalating them appropriately.
• Willingness to learn, develop technical expertise, and take increasing ownership of monitoring and infrastructure operations.

Benefits

• Fully remote, full-time work opportunity.
• Initial compensation level or salary range shared with candidates during the recruitment process before employment begins.
• 28 calendar days of vacation per year.
• 7 wellness days per year for personal, household, or recovery needs.
• Referral bonuses of up to $5,000 for successful candidate recommendations.
• 50% reimbursement for professional training, international conferences, and industry events.
• Corporate discounts for English-language lessons.
• Health benefits, including reimbursement of up to $1,000 gross per year per employee for eligible employees who are not covered by corporate medical insurance, usable toward private health insurance or eligible medical expenses for themselves and close relatives.
• Workplace setup support, including equipment and workspace provisions through offices or coworking locations, with reimbursement of eligible workplace costs of up to $1,000 gross once every three years in other locations.
• Internal gamified recognition program where colleagues can award bonuses that can be exchanged for merchandise, team-building activities, massage certificates, and other rewards.
• Opportunity to work with an international, distributed technical team and gain practical experience across monitoring, infrastructure, and incident response.