About the Role
The Key Account Manager is responsible for managing the assigned product portfolio within their territory, developing and maintaining strong relationships with key opinion leaders, physicians, and other healthcare professionals. This role is instrumental in driving patient identification, supporting reimbursement processes, and ensuring timely access to treatments. Collaborating closely with medical and allied healthcare professionals, the Key Account Manager promotes the optimal use of the company's therapies, providing ongoing scientific and product support while striving to achieve sales objectives and improve patient outcomes.
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Key Responsibilities
- Communicate disease state knowledge and awareness to healthcare professionals (HCPs).
- Act as a credible field-based reference to effectively introduce and build product and disease awareness.
- Partner with assigned customers/accounts, ensuring long-term success, and establish relationships with physicians and payors.
- Identify and resolve issues and opportunities while proactively communicating with sales and marketing management.
- Focus on customer-centric approaches to deliver optimal value propositions and define priorities for each account through developing account plans.
- Design and implement specific projects at the account level and interact with hospital pharmacies, purchasing departments, and management boards.
- Analyze performance across all products in the portfolio, identifying growth opportunities and providing solutions to management.
- Provide, update, and analyze data related to the company's portfolio at the area level, including monthly consumption, forecasted orders, and stock levels.
- Ensure the company's products are used effectively and efficaciously.
- Liaise with cross-functional teams to develop tactical plans for scaling up product access and ensuring availability.
- Conduct scientific exchanges with HCPs to support early patient identification.
- Provide support for evidence-based treatment protocols and pathways.
- Identify customers and manage sales promotion of assigned products to target doctors to meet monthly, quarterly, and annual targets.
- Conduct regular visits, and participate in symposiums, congresses, and meetings to increase market presence for company products.
- Adhere to the industry code of ethics and comply with company policies and procedures in all business-related actions.
- Develop weekly and monthly visit plans in consultation with management, following internal sales systems and procedures.
- Maintain and update product and competition knowledge to represent the company as a leader in the rare disease sector.
- Implement ongoing targeting and profiling of customers.
- Interact with key opinion leaders, gather market feedback, and report relevant information to management.
- Monitor competition activities and market dynamics, providing proper reporting.
- Collaborate continuously and align with cross-functions in all activities.
- Exhibit strong planning and time management skills with a sense of urgency in executing assigned tasks.
- Make timely decisions and lead actions efficiently as needed.
- Prioritize patient care and work collectively to position the company as a global leader in delivering transformational treatments for rare diseases, enhancing quality of life, and saving lives.
Qualifications
- Bachelor’s degree in a medical field (Pharmacy, Medicine).
- 2–5 years of sales experience in the assigned territory, preferably in the pharmaceutical industry; experience in other healthcare sectors is also acceptable.
- Experience in the rare diseases field, particularly in Hematology, Nephrology, or Oncology, is preferred.
- Proficient in Microsoft Office (Excel, PowerPoint, Word, etc.).
- Ability to manage a diversified portfolio and navigate complex business environments.
- Proven track record of achievements with the ability to consistently meet and exceed sales budgets.
- Knowledge of local health systems and decision-making processes.
- Demonstrate personal attributes aligned with the company's values: Care, Ownership, Urgency, Partnership, and Ambition.
- Fluency in written and spoken English and Arabic.
Additional Information
The company's employees are expected to embody the company's core values: Care, Ambition, Urgency, Ownership, and Partnership. Join a culture that empowers individuals to make a difference in the lives of those affected by rare diseases.
Why Join Us?
Be part of a global company with over 1,700 employees across more than 30 countries, committed to supporting the societies we operate in. With a skilled management team and a strong Board, we are prepared to tackle the world’s diseases and challenges. If you're looking for a career that allows you to make a positive impact on the world’s health and well-being, this may be the opportunity for you.
Company Culture
At the company, we embrace innovation and challenge the status quo. Our dedication to rare diseases shapes our business and fuels our mission in developing groundbreaking treatments to improve patient accessibility and outcomes. We strive to build strong partnerships with patients, stakeholders, and partners throughout the entire value chain to create sustainable solutions for those affected by rare diseases.
An Equal Opportunity Employer
The company prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to various protected characteristics. The company is also an affirmative action employer, committed to providing reasonable accommodations for qualified individuals with disabilities.
