We are seeking an ambitious and results-driven Key Account Manager to drive our growth across Dubai and Abu Dhabi. This role offers an exciting opportunity to contribute to the expansion of our liability portfolio while delivering exceptional client engagement. As a Key Account Manager, you will be responsible for acquiring New-to-Bank (NTB) clients, leveraging innovative solutions and enablers developed by our Product and Proposition teams. Your primary focus will be to build a strong and sustainable liability portfolio, while ensuring an outstanding client experience.
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What You’ll Be Doing
- Manage and expand relationships with assigned key corporate accounts and high-value retail clients.
- Act as the primary point of contact, ensuring superior service delivery and timely resolution of client queries.
- Drive acquisition of salary accounts, deposits, and other retail banking products through corporate tie-ups.
- Identify cross-sell and up-sell opportunities including loans, credit cards, insurance, and wealth products.
- Conduct regular client reviews to understand needs and propose banking solutions aligned with business requirements.
- Ensure adherence to internal policies, regulatory requirements, and KYC/AML guidelines.
What We’re Looking For
Qualifications & Experience
- Bachelor’s degree in business, Finance, or a related discipline.
- Relevant experience in banking, client relationship management, or customer service, preferably within a HNWI / Priority Banking / Relationship Management environment.
- Proven experience in managing and growing high-value client relationships.
Knowledge & Expertise
- Strong understanding of local banking regulations and legal frameworks applicable in the UAE.
- Good knowledge of Anti-Money Laundering (AML) guidelines.
- Sound knowledge of Retail and Wealth Management (WM) products, including deposits, loans, credit cards, and investment solutions.
Skills & Competencies
- Strong relationship management and HNWI client handling skills.
- Excellent communication, negotiation, and interpersonal skills.
- High level of sales acumen with the ability to effectively position banking products.
- Customer-focused mindset with a commitment to delivering service excellence.
- Strong analytical skills, with the ability to generate, interpret, and act on MIS reports.
- Proficiency in CRM systems and banking platforms.
