Key Account Manager

As a Key Account Manager for Hala Control, you will own the relationship with our most valuable business customers, ensuring they realize the full value of our platform. You will act as a strategic advisor, drive account growth, resolve complex issues, and align our solution to the evolving needs of each customer.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of key business accounts using Hala Control.
• Develop a deep understanding of each account’s business needs, challenges, and growth plans.
• Proactively monitor usage, identify growth opportunities, and ensure product adoption across teams.
• Collaborate with product, support, and operations to resolve issues and deliver excellent service.
• Prepare and present quarterly business reviews (QBRs) with insights, recommendations, and performance tracking.
• Identify expansion opportunities, including cross-sell and upsell of features or additional users/cards.
• Maintain accurate records in CRM and provide sales forecasts and reports.
• Act as the customer voice internally, sharing feedback to improve product features and experience.

Qualifications

• 3+ years in account management, customer success, or B2B sales – fintech or SaaS experience is a plus.
• Strong communication, problem-solving, and relationship-building skills.
• Ability to understand and explain technical products in a simple, value-based way.
• Comfortable working with metrics, data, and performance dashboards.
• Proficiency in CRM tools (e.g., Zoho, Salesforce) and digital communication platforms.
• Fluent in Arabic and English (written and spoken).

What Success Looks Like

• High product adoption and activation across assigned accounts
• Low churn and high satisfaction (NPS, CSAT) among key clients
• Consistent account growth in spend, users, or card activity
• Timely issue resolution and positive customer advocacy

Location
Riyadh, Riyadh, Saudi Arabia