As a Key Account Manager for Hala Control, you will own the relationship with our most valuable business customers, ensuring they realize the full value of our platform. You will act as a strategic advisor, drive account growth, resolve complex issues, and align our solution to the evolving needs of each customer.
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Key Responsibilities
- Serve as the primary point of contact for a portfolio of key business accounts using Hala Control.
- Develop a deep understanding of each account’s business needs, challenges, and growth plans.
- Proactively monitor usage, identify growth opportunities, and ensure product adoption across teams.
- Collaborate with product, support, and operations to resolve issues and deliver excellent service.
- Prepare and present quarterly business reviews (QBRs) with insights, recommendations, and performance tracking.
- Identify expansion opportunities, including cross-sell and upsell of features or additional users/cards.
- Maintain accurate records in CRM and provide sales forecasts and reports.
- Act as the customer voice internally, sharing feedback to improve product features and experience.
Qualifications
- 3+ years in account management, customer success, or B2B sales – fintech or SaaS experience is a plus.
- Strong communication, problem-solving, and relationship-building skills.
- Ability to understand and explain technical products in a simple, value-based way.
- Comfortable working with metrics, data, and performance dashboards.
- Proficiency in CRM tools (e.g., Zoho, Salesforce) and digital communication platforms.
- Fluent in Arabic and English (written and spoken).
What Success Looks Like
- High product adoption and activation across assigned accounts
- Low churn and high satisfaction (NPS, CSAT) among key clients
- Consistent account growth in spend, users, or card activity
- Timely issue resolution and positive customer advocacy
Location
Riyadh, Riyadh, Saudi Arabia
