Key Account Manager Hematology-Gulf

About the Role
The primary task of the Key Account Manager, Hematology-Gulf – based in Dubai – is to ensure that innovative products reach the right patients at the right time. This involves driving demand for appropriate patients in line with the product’s label and liaising with all relevant internal and external stakeholders until the product reaches the account. This position is an opportunity to engage in meaningful work that transforms the lives of patients, while also advancing your career in a supportive and inclusive environment.

Key Responsibilities:

• Promote the company Specialty Care Brands in the field of Hematology through appropriate delivery of scientific messages to Health Care Professionals.
• Accountable for the sales of the company Hematology brands across Gulf markets.
• Develop and implement effective sales strategies and creative sales tactics to meet business goals.
• Define and prioritize customer targets by conducting proper profiling and segmentation.
• Ensure accountability for achieving mutually agreed business targets by managing customers within distinct segments and executing tailored plans.
• Build and maintain strong business partnerships with key stakeholders in all accounts; including pharmacists, hospital store managers, and purchasing, finance, and supply departments, to position the company as a strategic partner.
• Demonstrate deep marketplace, therapeutic, product, and disease expertise based on thorough understanding of the disease area.
• Develop account business plans that meet market and customer business needs.
• Support formulary enlisting processes. Initiate, develop, and implement tactical plans for scaling up product penetration in coordination with access, medical, and marketing teams to ensure availability to all potential prescribers and accounts.
• Track and monitor performance for all products in the portfolio; consolidate data, prepare reports (e.g. monthly consumption, closing stocks), and analyze data to identify growth opportunities while achieving accurate forecasting for order phasing and optimal stock management.
• Collaborate closely with cross-functional team members to identify and resolve customer needs with urgency.
• Oversee the account’s ordering cycle for all portfolio products for local purchasing and tenders; advise on pricing and strategy to maintain and grow the business.
• Gather market intelligence data to assess impacts on company operations and suggest timely action plans; assess and mitigate risks in terms of price cuts, competitors’ threats, and alternative supply sources.
• Liaise with local distributors and internal departments to ensure stock availability, PO submissions, and timely supply to accounts.
• Support pre-launch and launch activities of new products as needed.
• Work to the highest levels of integrity and compliance, adhering to the company Standards of Business Conduct and Ethics at all times and ensuring full compliance with laws and regulations.

Qualifications & Experience:

• Holds a Pharmacy or Medicine Degree.
• At least 5 years of experience in a multinational pharmaceutical company, including specialty care brands experience.
• Hematology experience is strongly preferred.
• UAE market experience is a must; experience in other Gulf markets is strongly preferred.

Skillset

• Demonstrates capacity to acquire scientific information.
• Very good knowledge of customer segmentation and targeting processes.
• Resource allocation expertise working with multiple customer segments.
• Proven experience of working with Thought Leaders and experts in their field.
• Demonstrated excellent communication and interpersonal skills.
• Excellent command of English.
• Basic knowledge of MS Office (Word, Excel, PowerPoint) and familiarity with internet and email.

Travel Required (Varies by Geography)

We hire for skills and capabilities, not just credentials – if this role excites you but doesn’t perfectly match your resume, we encourage you to apply anyway.

Supporting People with Disabilities
Dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments, and ongoing support in their roles. Applicants can request reasonable accommodations/adjustments prior to accepting a job offer.

Candidate Rights
Qualified applicants will be considered regardless of arrest and conviction records, as per applicable laws in your area.

Data Protection
We will never request payments, financial information, or social security numbers during our application or recruitment process. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.