As the Key Account Manager for Personal Health in E-Commerce, you will own end-to-end account management for assigned online retailers, marketplaces, and digital partners in the GCC Countries. Your role includes forecasting online sales and revenue, developing customer-tailored commercial plans, and executing digital-focused sales initiatives. Building and maintaining strong relationships with key E-commerce players is vital, as is developing strategic online account plans to maximize category performance.
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Responsibilities
- Own end-to-end E-commerce account management for assigned online retailers, marketplaces, and digital partners in GCC countries.
- Forecast online sales and revenue, develop customer-tailored commercial plans, and execute digital-focused sales initiatives.
- Build and maintain strong relationships with key E-commerce players while developing strategic online account plans to maximize category performance.
- Identify growth opportunities, including assortment optimization, visibility enhancements, upsell/cross-sell potential, and new digital activation opportunities.
- Drive excellence in digital execution, including content quality, search visibility, online campaigns, and conversion optimization.
- Collaborate closely with cross-functional teams (Marketing, E-commerce, Pricing, Finance, Supply Chain, etc.) to deliver aligned and impactful online initiatives.
- Monitor and analyze digital performance metrics (traffic, conversion, share of search, availability, content compliance) to support data-driven decision-making.
- Manage and develop distributors involved in E-commerce operations within GCC markets.
- Contribute to continuous improvement of our online channel strategy, tools, and processes.
Requirements
- Around 10 years of Sales/Account Management experience, ideally with strong E-commerce exposure in multinational companies within the FMCG or Consumer Electronics sectors.
- Proven experience managing E-commerce accounts (marketplaces, pure players, omnichannel retailers) in GCC countries.
- Distributor management experience in GCC markets (mandatory).
- Strong digital commercial understanding, including online retail media, content management, digital shelf performance, and E-commerce analytics.
- Excellent communication skills, high ownership, and strong stakeholder management.
- Bachelor’s degree. Fluency in English and Arabic.
- Willingness and ability to travel when required.
