Key Account Manager

About the Role
This position is responsible for managing large scale account sales and contributing to the development of a consolidated account management strategy to meet the organization’s overall profit targets. The role entails monitoring and controlling account development budgets and managing relationships with significant accounts.

Responsibilities

• Develop and manage relationships with medium accounts across various verticals.
• Work with existing medium accounts to identify potential and new business opportunities to increase revenue.
• Support the negotiation process and opportunity closures to boost revenues and reduce costs.
• Supervise work units within the specified area to ensure efficient workflows and accurate outputs.
• Collaborate with concerned departments to understand their sales strategies and commercial goals, and engage in the development of both short and long-term plans related to account management.
• Update account plans based on client needs and requirements.
• Deliver tailored solutions to customer needs, ensuring customer satisfaction with services.
• Supervise internal process improvement projects and initiatives as required.
• Manage and supervise a team to ensure profit targets and sales goals are effectively communicated and implemented.
• Act as Project Coordinator for medium scale sales projects and tenders while effectively managing client relationships with assigned accounts.
• Work with district colleagues to review sales and account management objectives.
• Review technical reports and forecasts related to accounts to inform senior management about account sales statuses.
• Partner with marketing stakeholders to ensure updates on all current and future client requirements are considered for product/service development.
• Supervise account management budgets to ensure they are effectively utilized to increase sales.

Continued Responsibilities

• Manage medium tender processes, establishing appropriate contractual agreements in coordination with Regulatory and Corporate Affairs and Legal General Directorate.
• Review documentation related to medium scale proposal development, ensuring inputs from relevant personnel are maximized to enhance win rates.
• Develop detailed short and long-term plans by coordinating with relevant work units based on both current and future needs of products/services.
• Manage assigned medium scale accounts and provide technical expertise to the team in meeting profit/sales targets.
• Regularly review progress and sales performance reports for assigned accounts to update management.
• Deliver necessary training to relevant sales staff, both internal and partner.
• Supervise work staff as needed to ensure continuity.

Years of Experience

• 6 – 7 years of experience in a sales or managing medium/key account role within the technology/telecommunication industry.

Skills

• Intermediate proficiency in business acumen
• Advanced proficiency in the organization’s products/services
• Intermediate proficiency in sales planning and processes
• Advanced proficiency in identifying customer needs and targeting them
• Intermediate command of sales/account management strategy development and implementation

Education

• Bachelor’s Degree in Sales or Marketing

Certifications

• Relevant certifications are a plus.