Key Accounts Executive

About the Role
In this role, you will be responsible for managing key accounts, engaging with customers, and ensuring the delivery of exceptional service. You will act as the primary liaison between assigned customers and internal teams while maintaining strong relationships to foster client retention and satisfaction. By utilizing market insights and customer analytics, you will contribute to strategic growth initiatives and operational excellence.

Responsibilities

• Compile detailed records for Key Account market insight and customer analysis, including capturing contextual events of customer interest from open source and social media research.
• Participate in educational opportunities including reading professional publications, investing in personal and social media networks, and participating in professional organizations and meetings to continuously enhance market knowledge and add value to customers.
• Be the primary point of contact for assigned key accounts and act as the primary liaison between assigned customers and internal teams.
• Handle clients effectively and seamlessly during the client transition process from the sales team.
• Proactively build, nurture, and maintain long-term relationships and trust with customers to provide first-class customer service and ensure that we retain all existing accounts.
• Proactively engage and assist customers through all communication means, including email, phone, online presentations, screen-sharing, and face-to-face meetings.
• Act as the key interface between the customer (account stakeholders) and all relevant divisions.
• Track and forecast account metrics and apply them to the development of sales strategy; write business plans to focus on growth prospecting.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Monitor and analyze customers’ use of services, broken down by sector and service, to target growth and capitalize on market trends.
• Compile tenders and quotations as required, referring all large value opportunities to the team and acting as the technical input advisory lead.
• Work closely with operations and HR/CRT to ensure exceptional client mobilization and service.
• Support accounts receivable (AR) collection by applying pressure through existing relationships for resolution of late payments and actively pursue direct responsibility for AR collection in the period of 30–60-days days sales outstanding (DSOs).
• Support finance as necessary to ensure timely and accurate invoice submission, maintenance of statement of accounts (SOA), and short payment resolution.
• Advise operations and finance to ensure account management aligns with commercial terms; safeguard the timely and proactive renewal of contracts to limit commercial exposure.
• Monitor contractual terms to provide advice on contract renewals, updating of client trade licenses, power of attorney, and authorized signatories.
• Pursue initiatives to reduce payment lag and support healthy cash flow/working capital outcomes while promoting e-billing and online payment across all customers.

Qualifications

• Bachelor's degree in Business or a related field.
• 3-5+ years of experience in handling Key Accounts Management, Business Development, or Client Relationship Management.
• Experience managing corporate or enterprise-level accounts.
• Background in workforce solutions, outsourcing, facilities management, recruitment, or related service industries preferred.
• Experience handling client onboarding, contract renewals, negotiations, and retention activities.
• Exposure to tender preparation, quotations, and commercial proposals.
• Experience working with cross-functional teams including Operations, HR, Finance, and Sales.
• Excellent verbal and written communication skills in English.
• Strong presentation and stakeholder management skills.
• Strong negotiation and influencing skills.
• Knowledge of UAE business practices and commercial regulations.