About the Role
The position involves driving organic growth through the establishment and maintenance of strong working partnerships with key decision-makers of contract portfolios. This includes holding regular face-to-face reviews, preparing meeting agendas, and ensuring timely distribution of minutes and action items. The role is focused on growing market share and developing long-term strategic partnerships with customers, while ensuring operational and administrative efficiency.
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Responsibilities
- Drive organic growth by building and sustaining strong working partnerships with key decision makers of contract portfolios by holding regular face-to-face reviews.
- Ensure meetings are set in advance, well prepared, and agenda set. Distribute all minutes and actions in a timely manner.
- Set strategy for each account within your portfolio, focusing on growing market share and developing long-term strategic partnerships with customers.
- Effectively create, manage, track, and report on the progress of account development plans.
- Ensure plans are consistently reviewed and developed based on changes to customer needs and company strategy.
- Include and ensure all relevant teams are aware of specific actions and plans.
- Input accurate and complete information into the customer relationship management system to enhance data quality and customer insights.
- Manage relationships with colleagues across the organization.
- Lead a team of Operations Managers to ensure delivery of daily operational requirements in line with contract obligations.
- Act as a subject matter expert on customer contracts within your portfolio and a touchpoint for escalations.
- Ensure all timesheets and invoices are accurate and submitted on time to relevant stakeholders, while liaising with client contacts to ensure timely payment of invoices.
Qualifications
- Minimum of 2 years account management or equivalent commercial experience (desirable).
- Health & Safety Qualification (desirable).
- Knowledge of the GCC market/industry and its related rules and regulations.
- High level of IT literacy with excellent Excel and data manipulation capabilities.
- Ability to work as part of a team.
- Commercial acumen with a proven ability to spot and interpret market trends.
- Track record of procuring deals and contracts.
- Sales experience gained through a variety of roles.
