About the Role
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The company is seeking an Intermediate Kubernetes Engineer to provide on-site operational support for enterprise Kubernetes platforms built on SUSE Rancher and RKE2. In this customer-facing role, you will ensure day-to-day operations run smoothly and help the customer’s team build confidence in using and operating Rancher. The ideal candidate will have strong, practical hands-on experience with Rancher and RKE2, solid troubleshooting skills, and the ability to provide technical guidance and knowledge transfer to the team.
What You'll Do
You will have the opportunity to apply and grow your skills while working directly with customers on mission-critical Kubernetes platforms. Your main duties will include:
- Providing on-site operational support for Rancher-managed RKE2 clusters at the customer’s premises
- Carrying out day-to-day operations including cluster health checks, node and workload management, namespace and project administration, and user access management through Rancher RBAC
- Troubleshooting and resolving platform issues, and escalating with clear findings when necessary
- Operating Rancher Manager to manage downstream clusters, projects, users and roles, app catalog, and Helm-based deployments
- Supporting RKE2 cluster installation, configuration, scaling, and routine maintenance for both on-premise and air-gapped environments
- Assisting with planned upgrades for Kubernetes, RKE2, and Rancher, including etcd snapshots and Rancher backup and restore
- Monitoring platforms using Rancher Monitoring (Prometheus and Grafana) and responding to alerts and incidents
- Applying security baselines such as the RKE2 CIS profile, Pod Security Admission, and network policies
- Delivering knowledge transfer, hands-on walkthroughs, and technical guidance on Rancher usage and operations to customer and internal teams
- Creating and maintaining runbooks, operational procedures, and platform documentation
- Working closely with customer stakeholders as well as the company and SUSE teams
What You Have
Qualifications & Skills
To be considered for this role, you should meet the following requirements:
- 3+ years of hands-on experience in IT, with at least 2 years operating Kubernetes in production environments
- Strong practical experience with Rancher and RKE2, including:
- Day-2 operations in Rancher Manager: downstream clusters, projects, RBAC, catalog, and applications
- RKE2 components: server and agent nodes, config.yaml, embedded containerd, etcd, and air-gapped installations
- Solid Kubernetes troubleshooting skills, including:
- Debugging with kubectl, events, logs, crictl, and node-level tools
- Diagnosing issues related to networking, DNS, storage, scheduling, and certificates
- Working knowledge of Helm; exposure to GitOps (Rancher Fleet, Argo CD, or Flux) is a plus
- Good Linux administration skills (SLES/SLE Micro, RHEL, or Ubuntu) and understanding of networking fundamentals (TCP/IP, DNS, load balancing, TLS)
- Familiarity with monitoring tools like Prometheus, Grafana, and centralized logging solutions
- Proficiency in Bash scripting; experience with Ansible or Terraform is a plus
- Ability to explain technical topics clearly and effectively coach others through knowledge transfer, training, and documentation
- Experience working on-site in on-premise enterprise environments
- Bachelor's degree in Computer Engineering, Computer Science, Engineering, or a related field
- Advanced English language skills; proficiency in Arabic is advantageous
Desirable Skills
- Knowledge of SUSE Virtualization (Harvester), SUSE Storage (Longhorn), and SUSE Security (NeuVector)
- Familiarity with CNI technologies such as Canal, Calico, or Cilium
- Understanding of private registries and air-gapped image management (e.g., Harbor)
- Experience with backup tooling such as Velero
- Familiarity with CI/CD tools (GitLab CI, Jenkins, or GitHub Actions)
Preferred Certifications
- Certified Kubernetes Administrator (CKA)
- SUSE Rancher certification (Administrator or Deployment Specialist)
- Certified Kubernetes Application Developer (CKAD)
What We Offer
(Details about the benefits and offerings will be included here.)
Who We Are
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