L1 Support Engineer

About the Job:
This position is for an L1 Support Engineer, aimed at ensuring efficient coordination and management of support requests in a fast-paced IT environment. The role is based in Riyadh, Saudi Arabia, and is a full-time position with an application deadline of 30-Jul-2025.

About Us:
Tata Consultancy Services (TCS) is an IT services, consulting, and business solutions organization that has partnered with many of the world’s largest businesses in their transformation journeys for over 50 years. TCS offers a consulting-led, cognitive powered, integrated portfolio of business, technology, and engineering services and solutions. This is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. TCS is a part of the Tata group, India's largest multinational business group, with over 616,171 of the world’s best-trained consultants from 157 nationalities across 53 countries.

Job Description:
Responsibilities and Expectations:

• Coordinate with Helpdesk, NOC team, and L2 team.
• Address preliminary issues referring to the document repository.
• Ensure that issues are acknowledged by the L2 team for acceptance.
• Review incident data in the incident management tool to ensure correct incident data is captured.
• Track updates to the known error database.
• Monitor aging tickets and follow up for closure.
• Track SLAs from different teams involved and report accordingly.

Skill Set:

• Basic knowledge of IT & Banking (preferable: Retail or Corporate).
• Application support knowledge and experience.
• Knowledge of ticket management.
• Basic knowledge of monitoring tools.
• Email management skills.
• Good communication and soft skills.
• Proficiency in Arabic and English languages.