As an L2 Application Administrator at DXC Technology, you will provide support for business applications, resolving issues escalated by the L1 support team. You will monitor application performance and health using relevant monitoring tools, troubleshoot and resolve incidents, bugs, and system errors in a timely manner, and perform routine application maintenance tasks such as patching, configuration updates, and service restarts. Collaboration with vendors and infrastructure teams to resolve recurring or high-impact issues is essential, as well as maintaining documentation for application configurations, standard operating procedures, and support processes. You will also participate in change management and deployment activities, support users by answering queries and providing workarounds to ensure minimal disruption, analyze logs and performance data to proactively identify potential issues, and support disaster recovery and backup operations for applications under management.
Required Skills and Qualifications
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 2–5 years of experience in application administration or technical support.
- Proficiency with Windows and/or Linux operating systems.
- Experience working with databases (SQL Server, Oracle, PostgreSQL, etc.).
- Familiarity with application servers (e.g., Apache, Tomcat, WebLogic, IIS).
- Understanding of ITIL processes (incident, problem, change management).
- Strong analytical and problem-solving skills.
- Good communication skills and ability to work in cross-functional teams.
Preferred Qualifications
- Experience with monitoring tools (e.g., Dynatrace, Splunk, Nagios).
- Knowledge of cloud environments (AWS, Azure) and SaaS applications.
- Experience with ticketing systems like ServiceNow, JIRA, or BMC Remedy.
Work Model
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Language Requirements
No specific language requirements mentioned.
