Lead the L2 Application Support team responsible for enterprise IBM Integration platforms and services, ensuring high availability, stability, and reliable day-to-day operations. Provide technical leadership and hands-on support for IBM App Connect Enterprise (ACE), IBM Integration Bus (IIB), and IBM DataPower environments. Manage and resolve complex application support and integration incidents, service requests, and production issues within defined SLAs and operational standards.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Responsibilities
- Lead the troubleshooting, root cause analysis, and resolution of critical integration issues across APIs, message flows, interfaces, queues, and connected applications.
- Monitor integration platforms and proactively identify performance, availability, capacity, and connectivity issues to minimize business impact and service disruption.
- Coordinate with application development, infrastructure, middleware, database, network, security, and vendor teams to resolve complex production incidents and integration failures.
- Act as the technical escalation point for L2 support issues and provide guidance to support engineers in troubleshooting and resolving complex incidents.
- Ensure effective management of production deployments, configuration changes, certificates, connectivity, and integration components while adhering to change and release management procedures.
- Identify opportunities for automation, monitoring improvements, operational efficiency, and reduction of recurring incidents across the IBM Integration landscape.
- Mentor and develop L2 support engineers, conduct knowledge-sharing sessions, and build a strong IBM Integration support capability within the team.
Requirements
- 12+ years of overall IT experience, with significant experience in IBM Integration and application support.
- Strong experience leading L2 Application Support teams in enterprise production environments.
- Hands-on expertise in IBM App Connect Enterprise (ACE) and IBM Integration Bus (IIB).
- Strong knowledge and experience with IBM DataPower for API management, security, routing, transformation, and integration.
- Proven ability to lead technical teams, manage escalations, coordinate across multiple technology teams, and communicate effectively with business stakeholders.
- Experience in banking/financial services or other large enterprise environments is highly desirable.
Work Conditions
At the company, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
