Location
SAU - RIYADH
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About the Job
The role involves leading and managing the L2 application support team focused on Java, .NET, integration, and GT-SUITE. Key responsibilities include assigning workloads, ensuring SLA compliance, and providing technical guidance and mentorship to the team.
Team Leadership:
- Lead and manage the L2 application support team (Java, .NET, integration, and GT-SUITE focus).
- Assign workloads, set priorities, and ensure SLA compliance.
- Provide mentorship, technical guidance, and performance evaluation.
Technical Operations:
- Act as a point of escalation for complex technical issues from L1.
- Investigate and resolve incidents related to Java and .NET-based web applications and GT-SUITE models/simulations.
- Collaborate with L3 developers, QA, and infrastructure teams to ensure timely bug fixes and enhancements.
- Support deployment, patching, and configuration management tasks.
Documentation & Communication:
- Maintain accurate documentation for support procedures, known errors, and FAQs.
- Prepare and present performance and incident reports to management.
- Coordinate with business users, project managers, and technical teams for issue resolution and process improvements.
GT-SUITE Specific Support:
- Support users in running GT-SUITE simulations, troubleshooting model errors, and ensuring license and environment availability.
- Collaborate with engineering teams using GT-SUITE for modeling and validation to ensure uptime and support for simulation workflows.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- Hands-on experience supporting applications built in Java (Spring Boot, JSP, servlets) and .NET (ASP.NET MVC, .NET Core).
- Hands-on experience in integration tools like MQ, APP connect, and API connect.
- Working knowledge of GT-SUITE including simulation support, licensing issues, and troubleshooting model runs.
- Proficient with SQL, Windows/Linux environments, and common web application architectures.
- Familiarity with ticketing systems (ServiceNow, JIRA, etc.) and ITIL service management practices.
Preferred Skills
- ITIL Foundation certification.
- Experience with monitoring/logging tools (e.g., ELK stack, Splunk, AppDynamics).
- Knowledge of cloud platforms (Azure or AWS) for hosting Java/.NET applications.
- Exposure to CI/CD tools like Jenkins, GitLab CI, or Azure DevOps.
- Familiarity with REST APIs, SOAP services, and web application security.
Soft Skills
- Strong leadership, coaching, and interpersonal skills.
- Excellent communication (verbal and written) with both technical and non-technical stakeholders.
- Analytical and problem-solving mindset with attention to detail.
- Ability to manage priorities under pressure and meet tight deadlines.
Language
English: C2 Proficient
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support well-being, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
