About the role
Join our Enterprise Applications team as an L2 CIAM Specialist to support and manage critical enterprise systems in a 24/7 production environment. This role focuses on monitoring, troubleshooting, and deploying solutions while ensuring high availability, performance, and SLA compliance across complex application stacks, including CIAM platforms.
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What you will do:
- Provide L2 Support on various systems and functions.
- Monitor the production system and ensure its performance and stability.
- Act on issues reported by L1/monitoring teams and coordinate with L3/vendor teams for restoration of faults.
- Resolve trouble tickets and address day-to-day customer issues.
- Coordinate with IT/network teams to resolve operational or functional issues.
- Respond to ad hoc requests from various teams.
- Analyze logs, resolve issues, escalate well in advance, and suggest alternative approaches.
- Deploy change requests (CRs) in production environments and ensure smooth system performance.
- Follow ITIL processes and demonstrate expertise in incident, problem, and change management.
- Ensure SLA compliance for applications and trouble tickets.
- Proactively develop competence in new solution areas and pursue relevant certifications.
- Provide effective 360-degree feedback on deficiencies in the current solution and coordinate with the Design team, L3, and vendors to address them.
- Participate in RCA discussions and continuous improvement initiatives.
What you will bring:
Must Have:
- BSc in Telecommunications, Computer Science, or equivalent.
- 5–15 years of experience.
- Hands-on experience with configuration and operations in ForgeRock CIAM.
- Hands-on experience managing application stacks hosted on Red Hat OpenShift (containerized stack).
- Log analysis using Splunk or ELK.
- Strong SQL and database knowledge (PostgreSQL, MySQL).
- Proficiency in Oracle WebLogic Server administration and Oracle WebCenter Sites.
- Hands-on experience with SSO, LDAP, JBoss, Tomcat, Apache, IIS, MFA, OAuth2, OpenID Connect, and SAML.
- Shell/Python scripting.
- Strong learning and time management skills.
- Ability to work independently and as part of a team.
- Good communication skills.
- Flexibility to work in a 24/7 environment.
Good to Have:
- Basic understanding of the telecom domain and integrated applications such as billing systems, EAI/messaging platforms, and payment gateways.
- Good understanding of web services (SOAP, REST).
- Knowledge of the deployment and maintenance of web-based applications using standard design patterns.
- Experience with AppDynamics or similar monitoring tools.
- Strong knowledge of the Linux command-line environment.
- Experience in web application development and support.
- Hands-on experience with tools such as Splunk, Dynatrace, and Grafana.
- Experience with CI/CD tools (Jenkins, Git, etc.).
- Ability to work under pressure in production environments.
Benefits
At this organization, you will have an outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible. You will be challenged but supported by a diverse team of innovators driven to craft what comes next.
Country and City:
United Arab Emirates (AE) || Dubai
Req ID: 788277
Encouraging a diverse and inclusive organization is core to our values, and we champion it in everything we do. We believe that collaborating with people with different experiences drives innovation, which is essential for our future growth. We encourage all people from diverse backgrounds to apply and realize their full potential.
