As an L2 Data and Endpoint Security Engineer, you will be responsible for operational support and monitoring of data and endpoint security systems to ensure high availability and effectiveness. You will respond promptly to security alerts and perform initial troubleshooting on incidents. Additionally, you will assist with configuration changes, updates, and routine maintenance tasks for all supported security technologies.
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Key Responsibilities
- Monitor the health and performance of data and endpoint security systems to ensure high availability and effectiveness.
- Respond promptly to security alerts and perform initial troubleshooting on incidents.
- Assist with configuration changes, updates, and regular maintenance tasks for all supported security technologies.
- Maintain accurate documentation of system configurations, processes, and incident logs.
- Diagnose and resolve common technical issues related to security systems.
- Escalate more complex or unresolved issues to the L3 engineer, providing thorough documentation and context.
- Assist in incident response activities and document incident details for post-incident reviews.
- Provide periodic reports on system performance and incident trends.
- Work closely with IT, security, and support teams to ensure operational stability and rapid issue resolution.
- Communicate status updates and collaborate on improvements to processes and procedures.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 3–5 years of experience in operational support for security solutions, with exposure to both data and endpoint security technologies.
- Familiarity with data security technologies: DLP/NDLP, DRM, Database Activity Monitoring, Data Masking & Encryption, Data Classification, File Integrity Monitoring, Watermark Solutions, and Removable Media Protection.
- Familiarity with endpoint security technologies: Antivirus & Sandboxing, Endpoint Detection and Response, and NextThink.
- Strong troubleshooting and analytical skills with the ability to work effectively under pressure.
- Excellent verbal and written communication skills.
Working Conditions
- Full-time role with standard operational hours and potential on-call responsibilities during critical incidents.
- Collaborative team environment with regular interaction with L3 engineers and other IT/security teams.
- Opportunities for career development and further specialization in data and endpoint security technologies.
