About the Job:
DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, dedicated to helping clients harness innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company’s technology independence, global talent, and extensive partner alliances contribute to delivering powerful next-generation IT services and solutions.
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Job Summary:
The Level 2 Support Engineer for integration is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. This role serves as the escalation point for Level 1 support and collaborates closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
Key Responsibilities:
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Issue Investigation & Resolution:
- Handle escalated tickets from Level 1 support involving functional or technical issues in web applications.
- Reproduce issues in test/staging environments to identify bugs or misconfigurations.
- Conduct detailed log analysis, SQL/database checks, and API validation.
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Incident Management:
- Classify and prioritize incidents based on severity and business impact.
- Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
- Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
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User Support & Communication:
- Communicate with business users or clients to gather additional information as needed.
- Provide workarounds or solutions while permanent fixes are being developed.
- Maintain knowledge base and support documentation.
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Technical Tasks:
- Prepare scripts or SQL queries to validate data or resolve issues.
- Perform basic configuration changes or updates in non-production environments.
- Conduct release verification and smoke testing after deployments.
Technical Skills Required:
- Strong understanding of various integration technologies (API gateway, MQ, and Message Broker; preferably IBM stack).
- Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
- Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
Soft Skills Required:
- Strong analytical and problem-solving skills.
- Excellent communication and documentation abilities.
- Ability to work independently and under pressure.
Communication Tools: Slack, Microsoft Teams, Email
Code/CI Tools: Git, Jenkins, GitHub Actions
At DXC Technology, we prioritize in-person collaboration while offering flexibility to support well-being, productivity, individual work styles, and life circumstances. We are committed to fostering an inclusive environment where everyone can thrive.
Location: Riyadh, Saudi Arabia
Work Conditions: Full-time, onsite
