The L2 Network Security Engineer is responsible for the day-to-day operational support, monitoring, and maintenance of various network security technologies, including SSL Inspection (Gigamon), Virtual Private Network (Palo Alto, F5), Web Proxy (ForcePoint), Firewalls (Palo Alto, Cisco, Fortinet), DDoS Protection (Arbor), Advanced Threat Protection (FireEye NX), Intrusion Prevention Systems (Cisco, Trilex), and Email Security (Cisco Iron Port, FireEye EX, ForcePoint ESG, Trend Micro Scan-Mail). The L2 engineer handles standard troubleshooting and configuration tasks while ensuring smooth operational performance and escalating complex issues to the L3 team.
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Key Responsibilities:
- Operational Support & Monitoring: Monitor and maintain the health and performance of all network security technologies. Respond promptly to alerts and incidents.
- Issue Diagnosis & Escalation: Diagnose and resolve routine technical issues. Escalate complex or unresolved issues to the L3 Network Security Engineer.
- Routine Configuration & Maintenance: Assist with configuration changes, firmware updates, and ensure accurate documentation of configurations and incident logs.
- Incident Management & Reporting: Provide initial incident analysis and support during security events. Document incident details and assist in generating reports for improvement.
- Collaboration & Communication: Work closely with IT, network, and security teams to ensure operational stability and rapid issue resolution.
Required Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 3–5 years of experience in network security operations with hands-on experience in managing and troubleshooting security technologies.
- Familiarity with mentioned technology platforms.
- Strong troubleshooting and analytical skills; excellent verbal and written communication skills.
Desired Skills & Certifications:
- Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
- Experience with ITIL processes and incident management practices.
- Proficiency in documentation and reporting best practices.
Working Conditions:
- Full-time role with standard operational hours and potential on-call responsibilities during critical incidents.
- Collaborative team environment, working closely with L3 engineers and cross-functional teams.
- Opportunities for career growth and professional development in advanced network security technologies.
Note: Candidates should be aware that DXC Technology does not request payment or personal information as part of the recruitment process.
