L2 Network Security Engineer – Network Security Device Support

About
The L2 Network Security Engineer is responsible for the day-to-day operational support, monitoring, and maintenance of various network security technologies, including SSL Inspection, Virtual Private Network, Web Proxy, Firewalls, DDoS Protection, Advanced Threat Protection, Intrusion Prevention Systems, and Email Security. This role handles standard troubleshooting and configuration tasks while ensuring smooth operational performance and escalating complex issues to the L3 team.

Key Responsibilities

• Operational Support & Monitoring:
  Monitor and maintain the health and performance of all network security technologies.
  Respond promptly to alerts and incidents across all network security systems.

• Issue Diagnosis & Escalation:
  Diagnose and resolve routine technical issues related to configuration, connectivity, and performance.
  Escalate complex or unresolved issues to the L3 Network Security Engineer with thorough documentation.

• Routine Configuration & Maintenance:
  Assist with configuration changes, firmware updates, and scheduled maintenance tasks.
  Maintain accurate documentation of device configurations, standard operating procedures, and incident logs.

• Incident Management & Reporting:
  Provide initial incident analysis and support during security events.
  Document incident details and assist in generating reports for root cause analysis and process improvement.

• Collaboration & Communication:
  Work closely with IT, network, and security teams to ensure operational stability and rapid issue resolution.
  Communicate status updates and coordinate with L3 support for escalated incidents.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3–5 years of experience in network security operations with hands-on experience in managing and troubleshooting multiple security technologies.
• Familiarity with various network security technologies and strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.

Desired Skills & Certifications

• Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
• Experience with ITIL processes and incident management practices.
• Proficiency in documentation and reporting best practices.

Working Conditions

• Full-time role with standard operational hours and potential on-call responsibilities during critical incidents.
• Collaborative team environment, working closely with L3 engineers and cross-functional IT/security teams.
• Opportunities for career growth and professional development in advanced network security technologies.