L2 Network Security Engineer

The L2 Network Security Engineer is responsible for the day-to-day operational support, monitoring, and maintenance of various network security technologies. Key technologies include SSL Inspection (Gigamon), Virtual Private Network (Palo Alto, F5), Web Proxy (ForcePoint), Firewalls (Palo Alto, Cisco, Fortinet), DDoS Protection (Arbor), Advanced Threat Protection (FireEye NX), Intrusion Prevention Systems (Cisco, Trilex), and Email Security (Cisco Iron Port, FireEye EX, ForcePoint ESG, Trend Micro Scan-Mail). The engineer handles standard troubleshooting and configuration tasks while ensuring smooth operational performance and escalating complex issues to the L3 team.

Key Responsibilities:

• Operational Support & Monitoring: Monitor and maintain the health and performance of all network security technologies; respond promptly to alerts and incidents.
• Issue Diagnosis & Escalation: Diagnose and resolve routine technical issues; escalate complex or unresolved issues to the L3 Network Security Engineer with thorough documentation.
• Routine Configuration & Maintenance: Assist with configuration changes, firmware updates, and maintain accurate documentation of device configurations and incident logs.
• Incident Management & Reporting: Provide initial incident analysis and support during security events; document incident details and assist in generating reports for root cause analysis.
• Collaboration & Communication: Work closely with IT, network, and security teams; communicate status updates and coordinate with L3 support for escalated incidents.

Required Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3–5 years of experience in network security operations with hands-on experience managing and troubleshooting multiple security technologies.
• Familiarity with SSL Inspection, VPN, Web Proxy, Firewalls, DDoS Protection, Advanced Threat Protection, Intrusion Prevention Systems, and Email Security.
• Strong troubleshooting and analytical skills; excellent verbal and written communication skills.

Desired Skills & Certifications:

• Industry certifications such as CompTIA Security+, CCNA Security, or vendor-specific credentials.
• Experience with ITIL processes and incident management practices.
• Proficiency in documentation and reporting best practices.

Working Conditions:
This is a full-time role with standard operational hours and potential on-call responsibilities during critical incidents. The position fosters a collaborative team environment, working closely with L3 engineers and cross-functional IT/security teams. Opportunities for career growth and professional development in advanced network security technologies are available. At DXC Technology, the work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. The company is committed to fostering an inclusive environment where everyone can thrive.

Language Requirements:

• Proficiency in English is preferred.