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L2 Operation & Support Engineer

Unlock employer Al Khobar, Saudi Arabia Direct to Company 1 hour ago · 08 Sep 2026

Financial

  • Estimate: $35k - $60k*
  • Zero income tax location

Accessibility

  • Office Only
  • Apply from abroad
  • Relocation Support
  • Visa Provided

Requirements

  • Experience: Intermediate
  • English: Professional

Position

About the Role As a DevOps Engineer for the company CDI/MCS products On-Demand Connectivity (ODC) and eUICC IoT Manager (eIM), you will apply software engineering skills to build, maintain, support, and optimize mission-critical, cloud-native systems and applications. You will play a pivotal role in ensuring our ODC & eIM solutions are reliable, scalable, and performant.

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Job Responsibilities

  • Infrastructure & Automation: Design, develop, and automate infrastructure using Infrastructure-as-Code (IaC) principles. Maintain robust CI/CD pipelines using GitLab.
  • Cloud Operations: Install, configure, and manage Kubernetes-based solutions on Google Cloud Platform (GCP).
  • System Reliability: Take ownership of production systems with a "you build it, you run it" mindset. Manage real-time system monitoring, observability, and incident response to meet strict SLA commitments.
  • Integration & Support: Act as a technical bridge between development, validation, and customers. The team will be working on 24/7 onsite shifts to provide operational support and participate in high impact Change Advisory Board (CAB) reviews.
  • Documentation: Prepare technical documentation, customer acceptance plans, and operational readiness reviews to drive continuous process improvement.
  • Team Collaboration: Contribute to team growth through knowledge sharing, technical training, and continuous process improvement.

Job Skills & Qualifications

  • Education: Degree in Computer Science or a related discipline.
  • Experience: 4+ years in systems administration, solutions delivery, or integration engineering. Experience with support & operations of highly critical production systems and understanding of ITSM processes (incident, Change, Problem, SLA's...) required.
  • Cloud & Orchestration: Advanced experience in public cloud (preferably GCP), Kubernetes, and container orchestration along with GitLab, CI/CD, Vaults.
  • Automation & Scripting: Autonomous in Bash, Python, or Perl. Experience with Terraform, Helm.
  • Advanced Linux experience (minimum 3 years).
  • Strong understanding of networking (IPv4, Subnetting, TCP/IP, packet routing).
  • Deep knowledge of HTTP(S), SOAP, and REST APIs.
  • Strong proficiency in Apache, SSL/TLS/mTLS.
  • Databases: Hands-on experience in Cassandra and MySQL.
  • Telecom Domain (Preferred): Experience with eSIM technologies (e.g., SGP22/32) and telecommunications infrastructure.
  • Development: A background in Java is highly preferred.

Behavior Competencies

  • Mindset: Customer-oriented, self-starter, analytical, and an excellent team player.
  • Communication: Strong communicator capable of managing conflicts in a fast-paced environment.
  • Adaptability: Quick learner, flexible with hours, and ready to participate onsite in 24/7 team support to ensure system resilience.

At the company we provide CAREERS and not only jobs. With 80,000 employees in 68 countries, our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!

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